Ashley Orr
Carbon
Summary
Dynamic Pharmacy Operations Manager with extensive experience at Walgreens and other locations, excelling in workflow optimization and team building. Proven track record in reducing medication errors and enhancing patient services through effective training and mentoring. Skilled in drug inventory management and committed to fostering a collaborative environment for continuous improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
08.2023 - Current
- Continued efforts at previous pharmacy
- Oversaw daily pharmacy operations, ensuring compliance with regulatory standards and company policies.
- Led team in optimizing workflow processes, enhancing efficiency in medication dispensing and patient services.
- Mentored pharmacy staff, promoting professional development and adherence to best practices in pharmaceutical care.
- Implemented inventory management systems, reducing medication shortages and improving stock accuracy.
- Analyzed operational performance metrics to identify areas for improvement and drive strategic initiatives.
- Managed budgetary responsibilities, ensuring cost-effective operations while maintaining high service quality standards.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Collaborated with store manager to maintain daily operations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
- Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
Certified Pharmacy Technician
Brookshires Pharmacy
04.2018 - 08.2023
- Continued efforts as shown above at previous pharmacy
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Certified in vaccine administration
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
- Assisted in Covid Pandemic immunization schedules and administration to patients
Certified Pharmacy Technician
Doc's Drugstore
08.2017 - 03.2018
- Assisted pharmacists in preparing prescriptions, verifying patient information, and managing inventory levels.
- Counted and labeled prescriptions with correct item and quantity.
- Accurately dispensed medications, ensuring compliance with pharmacy protocols and safety regulations.
- Operated pharmacy software systems for prescription processing and maintaining patient records efficiently.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Managed opening and closing duties for pharmacy.
- Managed MTM billings and patient profiles
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Pharmacy Technician
Gorman Pharmacy
08.2015 - 07.2017
- Processed prescription orders efficiently while ensuring accuracy in medication dispensing.
- Educated patients on medication usage, side effects, and storage requirements to enhance adherence.
- Collaborated with healthcare professionals to resolve medication-related issues and improve patient outcomes.
- Maintained a sterile compounding room
- Helped in batch making of creams and ointments
- Kept all pertinent information for records keeping of batches
- Assisted in package and shipping of patient medication
Education
Education
Tarleton State University
Stephenville, TXHigh School Diploma -
MacArthur High School
Irving, TX05-2004
Skills
- Prescription entry
- Medication dispensing
- Drug inventory management
- Pharmacy operations management
- Employee work scheduling
- Workflow optimization
- Training and mentoring
- Team building
- Multitasking Abilities
- Reliability
- Adaptability and flexibility
Certification
- Certified PTCB Pharmacy Technician
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Operations Manager
Walgreens
08.2023 - Current
Certified Pharmacy Technician
Brookshires Pharmacy
04.2018 - 08.2023
Certified Pharmacy Technician
Doc's Drugstore
08.2017 - 03.2018
Pharmacy Technician
Gorman Pharmacy
08.2015 - 07.2017
Education
Tarleton State University
High School Diploma -
MacArthur High School
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