Ashley Ortiz
Royse City,TX
Summary
Proven to excel in fast-paced retail environments, leveraged expertise in POS systems and customer service at Burlington to enhance shopping experiences, resulting in a significant increase in customer satisfaction. An adeptness in cash management and ability to build strong customer relationships underscore the commitment to driving retail success and team efficiency. A responsible Cashier, proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
1
1
Certification
1
1
License
2
2
Languages
Work History
Cashier
Burlington
04.2024 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Community High School
Nevada, TX05.2024
No Degree - Cosmetology
Trinity Valley Community College
Athens, TX04.2024
Skills
- Customer Service
- Time management skills
- Reliability and punctuality
- Cash Register Operation
- Organizational abilities
- Professionalism and Courtesy
- Refunds and exchanges
- Guest inquiries
- Retail Merchandising
Certification
- Cosmetology Nail Technology
- Texas Barbering & Cosmetology
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteImportant To Me
401k matchWork from home optionPaid time offWork-life balance4-day work weekCareer advancementTeam Building / Company RetreatsPaid sick leaveHealthcare benefitsFlexible work hoursPersonal development programsQuote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Interests
Barista
Embalming
Criminology
Funeral Services
Timeline
Cashier
Burlington
04.2024 - 06.2024
High School Diploma -
Community High School
No Degree - Cosmetology
Trinity Valley Community College