Ashley Ortiz
Professional Nursing Student (not Yet Licensed)
San Antonio,TX
Summary
Dedicated Medical Assistant with proven expertise in patient care and clinic management, honed at Lone Star OB/GYN. Excelled in patient education, EMR/EHR systems, and maintaining high standards of care, achieving a 20% increase in patient satisfaction. Skilled in medical terminology and fostering trust through exceptional communication, ensuring seamless healthcare experiences. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
Lone Star OB/GYN
08.2015 - Current
- Taught patients about medications, procedures, and care plan instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Educated patients about surgeries and provided treatment plan documentation.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Assisted physicians with minor procedures, including preparing exam room with proper instruments and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant
South Texas Spinal Clinic
11.2012 - 07.2015
- Taught patients about medications, procedures, and care plan instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Reduced billing discrepancies by diligently reviewing medical coding and ensuring accuracy in data entry.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted payments and collections on regular basis.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Collected payments and applied to patient accounts.
Education
Associate of Applied Science - Registered Nurse
Baptist Health System School of Health Professions
San Antonio, TX 05.2001 -
Associate of Applied Science - Nurse
Alamo Colleges
San Antonio, TX 05.2001 -
Skills
- Medical Terminology
- Patient-focused care
- Data Entry
- Patient Flow Management
- Procedure Assistance
- Patient Scheduling
- Insurance Verification
- Sterile technique
- EMR / EHR
- OB/GYN procedures
- ICD-10 coding
Certification
Basic Life Support, American Heart Association - 2023
Timeline
Medical Assistant
Lone Star OB/GYN
08.2015 - Current
Medical Assistant
South Texas Spinal Clinic
11.2012 - 07.2015
Associate of Applied Science - Registered Nurse
Baptist Health System School of Health Professions
05.2001 -
Associate of Applied Science - Nurse
Alamo Colleges
05.2001 -