Summary
Overview
Work History
Education
Skills
Timeline
Generic

ASHLEY ORTIZ

Queens

Summary

Highly focused, highly motivated and results-oriented office professional proven to successfully support complex and deadline-driven operations. Customer-oriented and computer-savvy. Strong worth ethic, adaptability and exceptional interpersonal skills. Highly organized multitasker with good time management and decision-making abilities. Aiming to leverage my skills to successfully fill the role at your company.

Overview

15
15
years of professional experience

Work History

FGP Sec II - Intake/Sched

NYU Langone - Radiology
Manhattan
09.2024 - Current
  • Served as a lead in front desk operations, providing training and support for the onboarding of new hires.
  • Triaged the entire Radiology department (MRI, CT, MAMMOGRAM/US BREAST, GENERAL US and DEXA) , particularly in managing prescriptions to ensure our daily operations run smoothly.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

HR Coordinator

Blend
Queens
07.2022 - Current
  • Coordinate the recruitment process by posting job openings, reviewing resumes, and scheduling interviews with candidates and hiring managers.
  • Assist in conducting new hire orientations, ensuring that employees are familiar with company policies, procedures, and benefits.
  • Provide administrative support to the HR department, including maintaining employee records, processing paperwork, and scheduling interviews for hourly and salaried positions.
  • Conduct initial candidate screenings, including phone interviews and assessments, to evaluate candidates, qualifications and fit for the organization.
  • Maintain regular communication with candidates throughout the recruitment process, providing updates and feedback as needed.
  • Maintain employee records and databases, ensuring accuracy and confidentiality.

Executive Assistant

Northwell Health System
Oyster Bay
01.2015 - 05.2022
  • Provided high-level administrative support to executive leadership within Northwell Hospital, managing calendars, scheduling appointments and coordinating meetings.
  • Upheld Northwell Hospital’s standards of excellence in all interactions and activities, contributing to the organization’s mission of providing exceptional healthcare services.
  • Prepared and edited correspondence, reports, presentations and other materials with a keen attention to detail and accuracy.
  • Managed confidential and sensitive information with the upmost discretion and confidentiality.
  • Facilitated seamless communication and collaboration between executive leadership, department heads and staff members.
  • Coordinated complex travel arrangements, including transportation, accommodations, and itineraries, optimizing efficiency and cost-effectiveness
  • Prepared meeting agendas, minutes, and follow-up action items, ensuring clear communication and accountability.
  • Maintained organized, filing system, both physical and electronic to ensure efficient, document management and retrieval.
  • Restocked office and break room supplies independently to maximize team productivity, while being careful adhering to department budgets.
  • Prioritized and handled multiple tasks simultaneously, adapting to changing priorities and deadlines.

Administrative Assistant

Coalition-Hispanic Family Services
Brooklyn
08.2011 - 08.2014
  • Provided essential administrative support to the Administration for Children’s Services department, facilitating, smooth operations and effective service delivery.
  • Answered and directed phone calls, emails and inquiries professionally, ensuring timely and accurate responses.
  • Maintained organized filing systems, both physical and electronic to facilitate efficient, retrieval of documents and information.
  • Prepared and proofread correspondence, reports and presentation with meticulous attention to detail.
  • Upheld confidentiality and discretion in handling sensitive information and matters related to child welfare.

Customer Service Representative

JPMorgan Chase
Queens
08.2010 - 06.2011
  • Provided exceptional customer service to clients by addressing inquiries, resolving issues, and offering product recommendations.
  • Assisted customers with account management, including account opening, closing, and maintenance.
  • Educated customers on banking products, services, and digital platforms to enhance their banking experience and promote self-service.

Education

Associate of Arts -

Borough of Manhattan Community College of The City University of New York
New York, NY

Skills

  • Efficient in EPIC / Onebase / Strikeboards / OneSource
  • Bilingual Fluent in English and Spanish, reading/writing
  • Strong leadership, management, interpersonal and organizational skills
  • Thoughtful, proactive, curious and detail oriented
  • Time management
  • Handle multiple deadlines
  • Onboarding and Orientation
  • Advanced MS Office Suite knowledge
  • Dedicated team player
  • Eagerness to grow
  • Critical thinker
  • Customer service oriented
  • Goal driven
  • Work well under pressure
  • Accurate and detailed
  • Articulate and well-spoken
  • Problem solving and proposing solutions
  • Ability to quickly adapt, and be flexible in a dynamic workplace
  • Extremely thorough with a high-level of attention to detail and quality
  • Motivated self-starter
  • Excellent verbal and written communication skills
  • Positive attitude and compassionate

Timeline

FGP Sec II - Intake/Sched

NYU Langone - Radiology
09.2024 - Current

HR Coordinator

Blend
07.2022 - Current

Executive Assistant

Northwell Health System
01.2015 - 05.2022

Administrative Assistant

Coalition-Hispanic Family Services
08.2011 - 08.2014

Customer Service Representative

JPMorgan Chase
08.2010 - 06.2011

Associate of Arts -

Borough of Manhattan Community College of The City University of New York

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ASHLEY ORTIZ