Ashley O'Ryan
Fort Lauderdale,FL
Summary
Leading the evolution of Disney Cruise Line's digital presence, the focus is on delivering innovative eCommerce solutions that drive revenue and elevate customer experiences. At Disney Parks, Experiences and Products, collaboration and problem-solving in an Agile environment are daily constants as I guide the strategic direction and execution of projects.
The Product Manager role hinges on transforming customer feedback and market insights into tangible enhancements, with a proven track record in project planning and cross-functional team leadership. Together with development teams, we prioritize impactful features, meticulously plan releases, and ensure every digital touchpoint resonates with the magic of Disney.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Product Manager
Disney Parks, Experiences, And Products
02.2022 - Current
- Assisted in multi-phase redesign of customer facing web feature by translating business strategy, customer feedback, market research, and competitive analysis into meaningful and fully executable acceptance criteria and user stories.
- Accountable for identifying and collaborating with subject matter experts to gather specialized functional and technical specifications needed for projects, documenting requirements, prioritizing backlogs, defining key performance metrics, demonstrating deliverables, and planning releases.
- Cultivated strong relationships with key stakeholders, technology teams, and business partners by recognizing company needs, consistently communicating project statuses, proactively identifying risks and resolving impediments, and presenting to all levels of organization to ensure successful project delivery.
- Compared project goals and user experiences and recommended revisions to bring entities into alignment.
- Acted as liaison between stakeholders and teams to serve as escalation point for developers, business, and team on project related issues.
Senior Product Analyst
Cruise Planners HQ
07.2021 - 02.2022
- Work directly with Project Owners to gather and define requirements, outline work plans, determine resources, and identify time estimates as part of project scope determination.
- Acting as Product Owner, oversaw entire product deployment for proprietary Task Management System, including concept design, feature definitions and production support. Managed roll-out and training to 4,000 users.
- Oversee large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Consult with business units to guide and define technical solutions for business challenges, as well as modify and direct project plans to meet organizational needs.
- Communicate project plans and progress to key stakeholders, including project contributors, business, operational and technical resources.
- Responsible for evaluation, integration, and management of vendors.
Product Analyst
Cruise Planners HQ
10.2018 - 07.2021
- Work alongside leadership teams to establish requirements, risks, and dependencies for upcoming projects.
- Analyze key aspects of business to evaluate factors driving results and summarized into presentations.
- Liaise with project managers to determine timelines, stories, and rollout of new Technology projects utilizing hybrid of Waterfall and Agile methodologies.
- Lead cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Map current business and operational processes with Visio and recommend areas for improvement.
Manager of Training & Development
Cruise Planners HQ
09.2015 - 10.2018
- Worked with leadership team to facilitate internal and external training of all new tools, programs, software, and enhancements.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Responsible for content creation and implementation of curriculum/materials for LMS, intranet, and digital adoption platform.
- Training internally on sales, customer service, and resolutions via live training, webinars, and pre-recorded learning paths.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Led successful roll-out of new Learning Management System to over 4,000 users.
Business Development Specialist
Cruise Planners HQ
10.2012 - 09.2015
- Trained over 4000 franchisees on new tools and strategies including proprietary technology, sales, marketing, social media, and product knowledge.
- Conducted quarterly webinar series aimed at training franchisees on tools available to help grow their business.
- Worked with franchisees to develop sales/customer service skills using a variety of mediums including course work, role play, recorded calls etc.
- Recommended business plans based off franchisees’ goals to generate revenue opportunities and build their client base.
- Came up with detailed plans to enhance sales management and prioritize long-term business goals.
Education
Associate's Degree -
Le Cordon Bleu College of Culinary Art
Orlando, FLSkills
- SDLC Knowledge
- Technical Documentation
- Product Management
- Story planning
- Agile frameworks
- Product strategy
- Product lifecycle management
Certification
Certified Scrum Product Owner
Timeline
Product Manager
Disney Parks, Experiences, And Products
02.2022 - Current
Senior Product Analyst
Cruise Planners HQ
07.2021 - 02.2022
Product Analyst
Cruise Planners HQ
10.2018 - 07.2021
Manager of Training & Development
Cruise Planners HQ
09.2015 - 10.2018
Business Development Specialist
Cruise Planners HQ
10.2012 - 09.2015
Associate's Degree -
Le Cordon Bleu College of Culinary Art
Similar Profiles
Michael DickhautMichael Dickhaut
Concierge, Operations Support and Front Line Service Advisor at Disney Parks, Experiences and ProductsConcierge, Operations Support and Front Line Service Advisor at Disney Parks, Experiences and Products
Dunn Botengan Jr.Dunn Botengan Jr.
Disneyland Custodial Guest Services at Disney Parks, Experiences, And ProductsDisneyland Custodial Guest Services at Disney Parks, Experiences, And Products
THOMAS KEENETHOMAS KEENE
Security Officer at Disney Parks, Experiences And ProductsSecurity Officer at Disney Parks, Experiences And Products
Will PowersWill Powers
Account Executive at iMedXAccount Executive at iMedX
Jaime UrbinaJaime Urbina
Warehouse Worker at Invicta Watch GroupWarehouse Worker at Invicta Watch Group