Summary
Overview
Work History
Education
Skills
Certifications
References
Timeline
Generic

Ashley Osborne

MI

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience

Work History

Residental Supervisor

Eisenhower Center
Ann Arbor, MI
03.2024 - 01.2025
  • Developed and maintained positive relationships with family members, guardians, and other professionals involved in resident care.
  • Promoted a safe environment by enforcing rules and regulations.
  • Maintained accurate records and documentation on all resident activities.
  • Supervised staff members in the performance of their duties.
  • Provided feedback on job performance reviews for direct reports.
  • Monitored resident activities to ensure compliance with program regulations.
  • Data entry.

Residental Unit Coordinator

Eisenhower Center
Ann Arbor, MI
09.2022 - 03.2024
  • Conducted regular staff meetings to ensure continuity of care.
  • Collaborated with members of an interdisciplinary team to develop individualized treatment plans that meet each patient's needs.
  • Assisted in resolving conflicts between staff members or departments.
  • Managed staffing schedules, ensuring adequate coverage at all times.
  • Implemented strategies to improve quality outcomes and customer satisfaction levels.
  • Conducted performance evaluations for direct reports.
  • Communicated with management to facilitate efficient unit operation.
  • Directed staff on program planning, implementation, and assessment to meet residents' developmental needs.
  • Assisted in the development of unit policies and procedures.
  • Monitored supplies, inventory levels, and placed orders when necessary.

Rehabilitation Associate

Eisenhower Center -Traumatic Brain Injury
Ann Arbor, MI
05.2020 - 08.2022
  • Attend to the client's immediate needs for safety, and assist in a manner that fosters independent functioning and customer satisfaction.
  • Assist clients with daily activities: meal preparation, feeding, bathing, and toileting.
  • Supervise and engage with clients during community activities: recreational events, appointments, or vocational job placements.
  • Actively seek opportunities to model and teach positive behavior and responsibilities.
  • Maintained an excellent attendance record, consistently arriving at work on time.
  • Followed all HIPAA rules and regulations regarding patient confidential.
  • Followed all HIPAA rules and regulations regarding patient confidentiality
  • Kept patients mentally alert by entertaining, conversing, and reading aloud to patients.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Responded to the needs and concerns of residents and staff.
  • Administer medication.

Student Physical Therapist Assistant

Performance Rehab Products
Dearborn, MI
01.2020 - 03.2020
  • Employed both active and passive manual therapeutic exercises to alleviate patient pain and other symptoms.
  • Properly positioned and secured patients into or onto therapy equipment to facilitate smooth and safe treatments.
  • Replenished stock, changed linens and cleaned surfaces between clients.
  • Earned reputation for good attendance and hard work.

Nanny

Nicole Grange
Canton, MI
05.2015 - 05.2018
  • Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities.
  • Prepared healthy and well balanced meals and snacks for children.
  • Regulated children's schedules to balance rest, learning and play.
  • Cleaned and tidied house, including doing laundry, sweeping and mopping floors and dusting.
  • Administered medication and minor first aid to sick and injured children.
  • Provided children with nurturing, safe environments to promote emotional, social and intellectual growth.
  • Helped children complete homework and special assignments daily to support academic performance.
  • Promoted good behaviors by using positive reinforcement methods.

Medical Assistant

Brentwood Pediatrics
Livonia, MI
06.2006 - 06.2010
  • Organized charts, documents and supplies to maintain team efficiency.
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.

Education

Associate of Applied Science -

Henry Ford College
Dearborn, MI
09.2020

Medical Assistant -

Carnegie Institute
Troy, MI
2005

High School Diploma -

Plymouth Canton Community School
Plymouth, MI
06.2003

Skills

  • Communications
  • Problem resolution
  • Customer Service
  • Planning and coordination
  • Supervision and leadership
  • Excellent communication
  • Task prioritization
  • Troubleshooting
  • Critical thinking
  • Team management
  • Data entry
  • Scheduling management
  • Compliance monitoring
  • Proficiency in Microsoft Office applications

Certifications

CPR, AED, QBS-Safety Care

References

References available upon request.

Timeline

Residental Supervisor

Eisenhower Center
03.2024 - 01.2025

Residental Unit Coordinator

Eisenhower Center
09.2022 - 03.2024

Rehabilitation Associate

Eisenhower Center -Traumatic Brain Injury
05.2020 - 08.2022

Student Physical Therapist Assistant

Performance Rehab Products
01.2020 - 03.2020

Nanny

Nicole Grange
05.2015 - 05.2018

Medical Assistant

Brentwood Pediatrics
06.2006 - 06.2010

Associate of Applied Science -

Henry Ford College

Medical Assistant -

Carnegie Institute

High School Diploma -

Plymouth Canton Community School

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Ashley Osborne