Ashley Osias
Pipestone,MN
Summary
Dynamic Customer Service Representative with a proven track record at Total Card Inc., excelling in problem resolution and technical support. Recognized for enhancing productivity through effective task prioritization and cultural awareness, while consistently delivering exceptional customer experiences. Adept at educating clients on billing processes and maintaining a courteous demeanor in high-pressure situations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Total Card Inc.
04.2016 - 03.2021
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Mojave River Academy
Victorville, CA06-2013
Skills
- Microsoft outlook
- Support case resolution
- Consultative sales
- Promotional support
- Problem-solving
- Task prioritization
- Staff education and training
- Technical support
- Customer service
- Cultural awareness
- De-escalation techniques
- Courteous demeanor
- Punctuality and reliability
- Critical thinking
- POS systems expert
- Problem resolution
- Adaptability and flexibility
- Technical troubleshooting
Timeline
Customer Service Representative
Total Card Inc.
04.2016 - 03.2021
High School Diploma -
Mojave River Academy
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