Hi, I’m
Ashley Osorio
Bridgeport,CT
Summary
Dynamic professional with extensive experience in customer service and employee training at McDonald's Restaurant. Proven ability to enhance team performance and optimize operational efficiency. Skilled in cash handling and complaint resolution, fostering strong relationships with customers and colleagues alike. Committed to maintaining high standards of food safety and sanitation.
Overview
3
years of professional experience
1
Certification
Work History
McDonald's Restaurant
Crew Trainer
09.2025 - Current
Job overview
- Trained new crew members on operational procedures and safety protocols.
- Assisted in maintaining cleanliness and organization of work areas.
- Supported inventory management by restocking supplies as needed.
- Collaborated with team members to ensure efficient service delivery.
- Engaged with customers to address inquiries and provide assistance.
- Trained other employees in customer service, food safety, and performance requirements.
Ashley’s Store
Store Associate
10.2024 - 08.2025
Job overview
- Maintained store cleanliness and organization, ensuring compliance with safety standards.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Stocked merchandise on shelves, optimizing product placement for visibility and accessibility.
- Trained new associates on store policies and procedures, fostering a collaborative work environment.
- Handled customer complaints effectively, resolving issues to maintain satisfaction and loyalty.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
McDonald's Restaurant
Manager
09.2022 - 09.2024
Job overview
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored staff on customer service protocols.
- Developed team schedules to enhance productivity and maintain service efficiency.
- Coordinated staff meetings to align team goals with operational objectives.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
PizzaMex
Waitress
10.2022 - 11.2022
Job overview
- Helped taking calls for pick-up or delivery orders.
- Helped cleaning the tables and peeping the complementary items.
- Took orders from dine-in customers, bringing their food and drinks.
- Made customers feel welcomed in the place, helping them with any questions about the menu.
- I’m bilingual, so Hispanic people would ask for me to help the out and take their tables.
- Made the environment feel comfortable with my presence and reassuring if they needed help, I would do it.
- Being cashier, giving my reports of the day and POS cash out.
Education
Housatonic Community CollegeBridgeport, CT
from Business Administration And
Colegio Salesiano BenavanteTehuacán Puebla
High School Diploma from Business Management
06.2021
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Safe food handling
- Team leadership and supervision
- Food safety
- Cleaning and sanitation
- POS systems
- Delegating work
- Opening and closing procedures
- Complaint resolution
- Relationship management
Certification
ServSafe Certification.
for successfully completing the standards set forth for the ServSafe® Food Protection Manager Certification Examination, which is accredited by the American National Standards Institute (ANSI)-Conference for Food Protection (CFP).
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Trainer
McDonald's Restaurant
09.2025 - Current
Store Associate
Ashley’s Store
10.2024 - 08.2025
Waitress
PizzaMex
10.2022 - 11.2022
Manager
McDonald's Restaurant
09.2022 - 09.2024
Housatonic Community College
from Business Administration And
Colegio Salesiano Benavante
High School Diploma from Business Management