Ashley Ott
Boyertown,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
General Manager
Atria Senior Living Walnut Woods
06.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Office Manager
Atria Senior Living - Walnut Woods
12.2021 - 06.2022
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Source vendors for special project needs and negotiated contracts.
- Coach new hires on company processes while managing employees to achieve maximum production.
- Coordinate special projects, and manage schedules
- Standardized office structures and processes to promote collaboration and increased performance.
- Interview potential employees by asking appropriate questions and providing feedback after interviews.
- Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assist in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitor performance.
- Supervise site investigations, reported issues and escalate those that required further assistance.
- Improve staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Review resident and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Introduced new methods, practices and systems to reduce turnaround time.
Office Manager
Ott's Lawn Service & Landscape
05.2018 - 12.2021
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Accounts Payable / Receivable
- Performed Job Estimates
- Maintained payroll information by calculating, collecting and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Processed new hire paperwork and documents.
Office Manager
Bombolo Biscotti
05.2018 - 10.2018
- Managed budgets, appointment scheduling
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Sourced vendors for special project needs and negotiated contracts.
- Coached new hires on company processes while managing employees to achieve maximum production.
Administrative Assistant
Tompkins Insurance Agency
01.2010 - 05.2015
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set up client meetings
- Analyzed and presented self insured finances for large companies
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Managed Access databases converting complex data into easy-to-interpret data.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
Administrative Assistant
Harleysville Insurance
05.2003 - 10.2009
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Managed call center schedules
Education
High School Diploma -
Boyertown High School
Boyertown06.2002
Skills
- Research and Analytical Skills
- Proficient with new hire process
- Ease with Computers and Technology
- Professional and Courteous
- Team Management
- Report Preparation and Analysis
- Monthly Closings
- Invoice and Payment Tracking
- Employee Motivation
Timeline
General Manager
Atria Senior Living Walnut Woods
06.2022 - Current
Office Manager
Atria Senior Living - Walnut Woods
12.2021 - 06.2022
Office Manager
Ott's Lawn Service & Landscape
05.2018 - 12.2021
Office Manager
Bombolo Biscotti
05.2018 - 10.2018
Administrative Assistant
Tompkins Insurance Agency
01.2010 - 05.2015
Administrative Assistant
Harleysville Insurance
05.2003 - 10.2009
High School Diploma -
Boyertown High School
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