ASHLEY OUTLAW
Glendale,AZ
Summary
Results-oriented professional with extensive leadership experience in high-stakes environments. Skilled in strategic planning, operational optimization, and organizational growth. Known for fostering team collaboration and delivering results under changing conditions.
Overview
7
7
years of professional experience
Work History
Executive Education Consultant
MedCerts
06.2022 - Current
- Managed student records
- Appointment setting
- Qualified students over the phone
- Handled about 50 outbound calls per day and at least 100 inbound calls while also emailing and texting students
- Created personalized academic plans for students based on their educational needs
- Exceeded recruitment targets through diligent follow-ups and comprehensive product knowledge
- 30-40 enrollments per month
- Provided referrals to community resources (federal funding)
Enrollment Advisor
Arizona State University
02.2020 - 06.2022
- Managed student records
- Appointment setting
- Qualified students over the phone
- Surpassed recruitment targets consistently on a monthly, quarterly, and annual basis
- 90 outbound calls per day
- Over 2 hours of talk time per day
- 30-40 enrollments per month
Server
Bobby Qs Barbeque & Grill
Phoenix, AZ
07.2018 - 02.2020
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, prioritizing tasks to optimize service flow during peak hours.
- Collaborated with kitchen staff to synchronize orders and maintain high food quality standards.
- Trained new servers on menu knowledge, proper service techniques, and restaurant policies.
Education
Bachelor of Arts - Advertising and Public Relations
Grand Canyon University
Phoenix, AZ01.2018
High School Diploma -
Cypress High School
Cypress, CA06-2014
Skills
- Telecommunication systems
- Proficient in Microsoft Suite
- Salesforce proficiency
- Expertise in Creative Cloud applications
- Customer relations
- Administrative skills
- Customer retention
- Staff training
Timeline
Executive Education Consultant
MedCerts
06.2022 - Current
Enrollment Advisor
Arizona State University
02.2020 - 06.2022
Server
Bobby Qs Barbeque & Grill
07.2018 - 02.2020
Bachelor of Arts - Advertising and Public Relations
Grand Canyon University
High School Diploma -
Cypress High School