Ashley Owens
Kelso,WA
Summary
Knowledgeable and dedicated customer service professional with extensive face to face experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and customer satisfaction. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Bartender
The Office 842
08.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bartender
Playa Azul Mexican Restaurant
05.2020 - 08.2021
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Bar Manager
Hung Far Low
02.2016 - 04.2020
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Customer Service Representative
Xerox
02.2011 - 11.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Education
GED -
Highline Community College
DesMoines, WA04.2009
Skills
- Suggestive Selling
- Attending Multiple Customers
- Guest Satisfaction
- Safe Serving Knowledge
- Patron Rapport
- Anticipating Guest Needs
- Organizational Abilities
- Hospitality Service Expertise
- Billing and Payment Processing
- Complex Problem-Solving
- Staff Management
- Teamwork and Professionalism
Timeline
Bartender
The Office 842
08.2021 - Current
Bartender
Playa Azul Mexican Restaurant
05.2020 - 08.2021
Bar Manager
Hung Far Low
02.2016 - 04.2020
Customer Service Representative
Xerox
02.2011 - 11.2014
GED -
Highline Community College
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