Ashley Ownby
Citrus Heights,CA
Summary
Accomplished Shift Supervisor after being a Guest Service Representative for only two years. Excelled in training employees, streamlining financial procedures, and fostering guest loyalty through exceptional service. Demonstrates strong communication and problem-solving skills, ensuring operational excellence and a positive workplace environment. Achieved significant improvements in service quality and efficiency.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
Boudin Bakery
2024.03 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
Guest Service Representative
Boudin Bakery
2022.04 - 2024.03
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Education
High School Diploma -
Visions In Education
Carmichael, CA06.2023
Skills
- Great Communication
- Workplace Safety
- Staff Management
- Customer-Oriented
- Optimistic
- Fast Learner
Timeline
Shift Supervisor
Boudin Bakery
2024.03 - Current
Guest Service Representative
Boudin Bakery
2022.04 - 2024.03
High School Diploma -
Visions In Education
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