Ashley Pacheco
Renton,WA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Fedex Freight
05.2023 - 10.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Office Assistant
Office Systems Tech
08.2018 - 01.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Responded to inquiries from callers seeking information.
- Sending quotes and Invoices
Crew Manager
Taco Time
03.2009 - 12.2019
- Collaborated with fellow shift managers to optimize operational efficiency across all shifts without sacrificing quality or guest experience.
- Coordinated maintenance requests when necessary to ensure a safe and functional work environment for both crew members and customers.
- Ensured adherence to food safety guidelines by maintaining proper storage temperatures and sanitation practices within the kitchen area.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Managed cash handling procedures accurately, ensuring proper accountability at the end of each shift.
- Monitored labor costs by optimizing staff scheduling based on anticipated business levels, leading to better overall cost management.
- Increased customer satisfaction by consistently providing friendly, attentive service to all patrons.
Office Administrative Assistant
Interurban Chiropractic
05.2018 - 07.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Verifying insurance information
- Cleaning patient rooms and office area
- Checking in patients
- Scheduling appointments
Education
Certification - Medical Administrative Assistant
Everest College
Tukwila, WA05.2015
GED -
Renton Technical College
Renton, WA01.2008
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Scheduling
- Documentation and Recordkeeping
Timeline
Administrative Assistant
Fedex Freight
05.2023 - 10.2023
Office Assistant
Office Systems Tech
08.2018 - 01.2023
Office Administrative Assistant
Interurban Chiropractic
05.2018 - 07.2018
Crew Manager
Taco Time
03.2009 - 12.2019
Certification - Medical Administrative Assistant
Everest College
GED -
Renton Technical College