Ashley Pacheco
Miami,FL
Summary
Hardworking worker known for high productivity and efficient task completion. Possess specialized skills in time management, quality control, and safety compliance. Excel in teamwork, communication, and adaptability, ensuring smooth operation and project success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Case Management Assistant
Quality Home Health Inc.
Miami, FL
03.2024 - Current
- Maintained accurate records and documentation of all cases in accordance with agency policies and procedures.
- Provided support services such as assessment, information and referral, advocacy, crisis intervention, and follow-up services.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Prepared, sorted and indexed documents for data entry into the computer system.
Chiropractic Receptionist
Chiropractic Office
Country Club , FL
07.2023 - 03.2024
- Answered incoming calls, scheduled patient appointments and managed cancellations or rescheduling of existing appointments.
- Greeted patients in a friendly and professional manner.
- Performed data entry into the practice management software system to maintain accurate records.
- Checked patients in and out for appointments and collected co-payments.
Client Relations Specialist
LIOHER Enterprise Corp.
Miami, FL
01.2022 - 07.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer complaints in a timely manner and ensured satisfactory outcomes.
- Developed and maintained relationships with clients to ensure customer satisfaction.
Chiropractic Therapy Assistant
Country Club Chiropractic
Country Club,FL
04.2019 - 12.2021
- Performed physical therapists in administering treatments to patients with various injuries and illnesses.
- Recorded patient progress notes, vital signs, and other relevant information for each session.
- Monitored changes in symptoms or condition that may require additional care.
- Educated family members on how to properly support the patient's recovery plan.
- Tracked incoming patient information, intervention plans and patient responses to treatment.
Education
Florida National University
High School Diploma -
American Senior High School
Skills
- Managing Client Relations
- Active Listening
- Business Development Understanding
- Microsoft PowerPoint
- Data Entry
- Sales Expertise
- Follow-up skills
- Staff Training
- Patient Care Coordination
- Patient Education
- Patient Care
- Healthcare knowledge
Certification
- Licensed Registered Behavior Technician
- CPR
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Case Management Assistant
Quality Home Health Inc.
03.2024 - Current
Chiropractic Receptionist
Chiropractic Office
07.2023 - 03.2024
Client Relations Specialist
LIOHER Enterprise Corp.
01.2022 - 07.2023
Chiropractic Therapy Assistant
Country Club Chiropractic
04.2019 - 12.2021
Florida National University
High School Diploma -
American Senior High School
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