Ashley Page
Mazie,MAINE
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Patient Service Representative 2
Northern Light Maine Coast Hospital
10.2023 - Current
- Maintains all previous job duties of a PSR 1.
- Assistant to the practice manager and lead PSR.
- Added duties include fixing insurance issues, resolve billing issues, prior authorizations, scheduling surgeries for the practice, scheduling procedure with radiology, running specialized reports weekly, maintaining provider schedules, creating work schedules for patient service rep team.
- Primary contact person in the office for providers and other employees when there is any questions or issues to be solves.
- Manages correspondence to patients and providers.
- Training new employees and mentor established employees keeping them motivated to be productive and engaged in work.
- Developed training manuals for staff at the Maine Coast office, Blue Hill office and for Prior Authorizations.
Patient Service Representative 1
Northern Light Maine Coast Hospital
07.2022 - 10.2023
- Enter and verify patient and insurance data from various sources into companies database and electronic medical record system with focus on accuracy and timeliness
- Manage and monitor patient and providers reschedule
- Schedule, reschedule, and following up on missed appointments, filling, and scanning documents
- Provide exceptional customer service to patients and correct errors ensuring data integrity and reliability
- Collaborate with team members to resolve discrepancies and address data related issues
- Prioritize tasks and managed time effectively to meet daily volume and deadlines.
Interim Assistant Manager
Athleta
08.2021 - 06.2022
- Employee of the Month December 2021, Current Regional MVP award recipient
- Support execution of store strategies achieving perform goals, drive profitable sales growth through all aspects of the store including customer and product operations, merchandising and talent development
- In collaboration with leadership team teach others and coach behaviors to cultivate high performance teams that meet/exceed goals
- Promote community involvement
- Provide front line supervision to operations and service teams
- Including managing schedules, open and closing duties.
Chart Retrieval Specialist/ Outreach Call Center
CIOX Health
06.2021 - 08.2022
- Independently worked in doctors offices to download and collect medical records for auditing
- Basic computer skills - ability to scan documents, save files, rename files, create folder and upload to secure server
- Troubleshoot and solve technical issues when arise.
- Call medical providers to schedule appointments to send CRS or to fax in patient charts
- Meet call volume and quality requirements
- Provide professional customer service and develop rapport with contacts.
Summer Intern
OSS Orthopedic Hospital |OSS Health
05.2019 - 08.2019
- Organized and updated organizational contracts, including researching and outreach to obtain most up to date contracts and entered them into new Contract Management System
- Developed education in use of new contract management system and provided education to organizational leaders
- Data entry for hospital Materials Management Inventory including surgical supplies and instruments.
Education
Bachelor of Science - Kinesiology
University of Maine
Orono, ME05.2020
Bachelor of Science -
Westfield State University
Westfield, MAHigh School Diploma -
Weymouth High School
Weymouth, MA05.2015
Skills
- Customer Service
- Teaching
- Team Leadership
- Project Management
- Computer Skills
- Communication Skills
- Time Management
- Data Entry Proficiency
- Phone and Email Etiquette
- Problem-Solving
- Multitasking and Organization
- Attention to Detail
- Punctual and Hardworking
- Administrative and Office Support
- Reliability and Dedication
Timeline
Patient Service Representative 2
Northern Light Maine Coast Hospital
10.2023 - Current
Patient Service Representative 1
Northern Light Maine Coast Hospital
07.2022 - 10.2023
Interim Assistant Manager
Athleta
08.2021 - 06.2022
Chart Retrieval Specialist/ Outreach Call Center
CIOX Health
06.2021 - 08.2022
Summer Intern
OSS Orthopedic Hospital |OSS Health
05.2019 - 08.2019
Bachelor of Science - Kinesiology
University of Maine
Bachelor of Science -
Westfield State University
High School Diploma -
Weymouth High School
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