Ashley Pala
Tinley Park,Illinois
Summary
Driven and resourceful administrative professional with experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
6
6
years of professional experience
Work History
Assistant to the Mayor & City Administrator
City Of Palos Heights
06.2022 - Current
- Served as Deputy City Clerk.
- Prepares and distributes meeting agendas and meeting packets for meetings of the City Council and meetings of City Council Committees.
- Produces and distributes the City's monthly newsletter.
- Serves as the City Freedom of Information Act Officer (FOIA).
- Produces and maintains City social media and communication platforms (FaceBook, Twitter, Instagram, Website).
- Provides general administrative assistance to the Mayor, City Administrator, and City Council.
- Managed executive calendars, scheduling meetings and appointments.
- Coordinated events and worked with local public groups.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report.
- Transcribed meeting minutes.
- Assisted the Mayor as Local Liquor Control Commissioner administer and enforce state and local liquor codes within the corporate limits of the City.
Case Review Coordinator
Cook County Sheriff's Office
11.2021 - 06.2022
- Developed and implemented new filing system for confidential personnel records to improve efficiency.
- Organized and worked with raw footage from multiple cameras and sources.
- Evaluated program objectives and procedures and applicable regulations to perform thorough and complete audit.
- Drafted findings and recommendations into detailed reports.
- Maintained ongoing schedule and documentation for all reporting procedures.
Community Service Officer/ Emergency Response Dispatcher
Moraine Valley Community College
03.2018 - 11.2021
- Protected institutional property against fire, theft, vandalism and unauthorized entry.
- Using multiple computerized software simultaneously to communicate with other agencies (internal and statewide software such as LEADS)
- Assisted police officers in routine investigations by canvassing areas, collecting and documenting evidence and coordinating community responses.
- Responded to and processed found property calls, logging details and filing required reports for further action.
- Offered security presence to special events to scan guests, monitor premises and removed unauthorized individuals.
- Patrolled assigned zones to look for criminal violations and safety issues.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered calls from automatic routing system and took basic information from callers.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided on-the-job training and coaching to develop new dispatchers.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
Building Manager
Moraine Valley FitRec
08.2017 - 12.2018
- Performed regular inspections of facility and documented all inspection information in reports.
- Enforced policies and procedures to maintain properties to highest standards.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Attentively monitored swimmers to identify distress.
- Educated patrons on safety protocols and enforced safety rules.
- Recorded daily activity logs and incident reports for tracking purposes.
- Provided friendly customer service to guests and addressed concerns.
- Responded to patron incidents in professional and timely manner.
- Monitored safety of guests in and around FitRec.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Served as an Entrance Attendant.
- Served as a Swim Instructor.
Education
Bachelor of Arts - Psychology, Criminal Justice
Saint Xavier University
Chicago, IL05.2021
Associate of Arts - Fine Arts and General Studies
Moraine Valley Community College
Palos Hills, IL12.2018
Skills
- Complex Problem-Solving
- Municipal Process Management
- Compliance Requirements
- Critical Thinking Skills
- Time Management
- Attention to Detail
- Content Generation
- Communications Programs
- Interpersonal Skills
- Public Relations
- Administrative Duties
- Efficient Service
- Information Documentation
Volunteer
- NAWS a 501-C3 No Kill Humane Society
- Board Member for the Peace Officers Memorial Foundation of Cook County
Timeline
Assistant to the Mayor & City Administrator
City Of Palos Heights
06.2022 - Current
Case Review Coordinator
Cook County Sheriff's Office
11.2021 - 06.2022
Community Service Officer/ Emergency Response Dispatcher
Moraine Valley Community College
03.2018 - 11.2021
Building Manager
Moraine Valley FitRec
08.2017 - 12.2018
Bachelor of Arts - Psychology, Criminal Justice
Saint Xavier University
Associate of Arts - Fine Arts and General Studies
Moraine Valley Community College