Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Palaima

Winsted,CT

Summary

Dynamic and results-driven professional with extensive experience at ProHealth Physicians, excelling in patient care and relationship building. Proven ability to enhance patient satisfaction through exceptional communication and problem-solving skills. Adept at managing medical records and ensuring compliance, while fostering a collaborative team environment to achieve organizational goals.

Diligent Desired Position with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Highly motivated Type Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Sales Associate

Walgreen's Pharmacy
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Medical Assistant

ProHealth Physicians Part of Optumcare
04.2016 - Current
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Communicate with patients and families regarding medical conditions and treatment plans, ensuring clarity and understanding.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.

Deburr Operator

Howmet Aerospace
11.2006 - 08.2014
  • Managed monthly inventory remotely, ensuring supplies were adequately stocked for operations.
  • Conducted visual quality inspections of products before shipment.
  • Remove burrs from machined surfaces and create either an edge break or radius using automated equipment and/or hand tools.
  • Remove weld flush using hand tools or machine.
  • Mark serial/part numbers as required using hand tools or dot peen marking machine.
  • Send parts through water flow. Power wash or ultrasonic clean parts as required.
  • Perform first piece inspection.
  • Support production needs in other areas as required.
  • Buff oxidation off parts prior to weld operation

Clinical Medical Assistant

Planned Parenthood
02.2010 - 08.2010
  • Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.
  • Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Strengthened team collaboration by actively participating in staff meetings, sharing insights on process improvements, and offering assistance to colleagues when needed.
  • Increased patient satisfaction through compassionate communication and support during medical procedures.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with patients, supported physical, and emotional needs across multiple sites and locations.
  • Improved patient care by efficiently updating and maintaining electronic health records.

Education

Associate Degree In Nursing - Pursuing Associate Degree in Nursing Programs

Goodwin University
East Hartford, CT

Associates - Attending For Prerequisites in Nursing

Northwestern Connecticut Community College
Winsted, CT

Graduated -

Pardon Gullas High School
Cebu City, Philippines
05.2018

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Goal oriented
  • Exceptional customer service
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Outgoing personality
  • Relationship building
  • Reliable and punctual
  • HIPAA compliance
  • Patient scheduling
  • Medical terminology knowledge
  • Vital sign monitoring
  • Direct patient care
  • Clinical documentation
  • Phlebotomy
  • Electronic health records
  • Electronic medical records
  • CPR
  • Compassionate
  • Phlebotomy techniques
  • Specimens collection and processing

Certification

- Certified Medical Assistant (CCMA) NHA 2020

- Basic Life Support (BLS) Certification, American Heart Association, 2021

Timeline

Medical Assistant

ProHealth Physicians Part of Optumcare
04.2016 - Current

Clinical Medical Assistant

Planned Parenthood
02.2010 - 08.2010

Deburr Operator

Howmet Aerospace
11.2006 - 08.2014

Sales Associate

Walgreen's Pharmacy

Associate Degree In Nursing - Pursuing Associate Degree in Nursing Programs

Goodwin University

Associates - Attending For Prerequisites in Nursing

Northwestern Connecticut Community College

Graduated -

Pardon Gullas High School

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Ashley Palaima