Ashley Palmer
Twin Falls,Idaho
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Courier
FedEx Express
11.2023 - Current
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
Front End Shipping Manager & FedEx Liaison
Homestyle Direct LLC
04.2019 - 12.2023
- Streamlined shipping processes by implementing efficient packing and tracking systems.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Optimized warehouse layout for increased productivity, resulting in faster order fulfillment times.
- Implemented inventory management software to monitor stock levels and prevent product shortages.
Shipping Administrator
Homestyle Direct LLC
04.2019 - 11.2023
- Enhanced customer satisfaction with timely and accurate delivery of shipments through diligent tracking and monitoring.
- Coordinated logistics for smooth import and export transactions, ensuring compliance with customs regulations and documentation requirements.
- Reduced shipping costs by negotiating competitive rates with carriers and identifying optimal shipping methods for various products.
Customer Relations Specialist
Homestyle Direct LLC
04.2018 - 11.2023
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Enhanced customer loyalty by delivering personalized service and resolving issues efficiently.
- Streamlined communication processes for increased efficiency in handling customer inquiries.
- Collaborated with the sales team to resolve complex client issues, ensuring long-term relationships.
Ramp Supervisor & Ground Operator
Airport Boise
11.2016 - 04.2018
- Improved ramp safety by conducting regular inspections and implementing updated safety protocols.
- Streamlined operations for increased efficiency by optimizing employee schedules and delegating tasks effectively.
- Reduced aircraft turnaround time with meticulous planning, coordination, and communication among the team members.
- Enhanced customer satisfaction by addressing passenger concerns promptly and in a professional manner.
Education
Fire Science -
College of Southern Idaho
12.2023
Basic EMT -
College of Southern Idaho
Twin Falls, ID12.2023
Skills
- Problem Solving
- Detail Oriented
- Verbal, written, and interpersonal communication skills
- Analytical and critical thinking
- Customer service
- Training and Development
- Good Judgment
Certification
Emergency Medical Technician
Fire Fighter 1
Fire Fighter 2
Hazardous Materials Awareness
Hazardous Materials Operations
Timeline
Courier
FedEx Express
11.2023 - Current
Front End Shipping Manager & FedEx Liaison
Homestyle Direct LLC
04.2019 - 12.2023
Shipping Administrator
Homestyle Direct LLC
04.2019 - 11.2023
Customer Relations Specialist
Homestyle Direct LLC
04.2018 - 11.2023
Ramp Supervisor & Ground Operator
Airport Boise
11.2016 - 04.2018
Fire Science -
College of Southern Idaho
Basic EMT -
College of Southern Idaho