Ashley Palokaj
Macomb
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
18
18
years of professional experience
Work History
Entrepreneur in Crafts
Self-employeed
01.2020 - Current
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined business plan, mission statement, and vision.
Balloon Artist
Self-employeed
07.2014 - Current
- Conducted regular performance evaluations and sought feedback from clients to identify areas of improvement and continuously refine skills.
- Participated in industry conferences and competitions, continuously honing skills and staying current on trends within the field of balloon artistry.
- Increased client satisfaction by tailoring balloon creations to individual preferences and event themes.
- Boosted repeat business by fostering strong relationships with clients and providing professional, reliable service.
Sales Associate
Macy’s
10.2010 - 01.2025
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
HR Intern
Michigan Insurance Source
09.2015 - 12.2015
- Streamlined recruitment processes for increased efficiency in talent acquisition efforts.
- Developed strong written and verbal communication skills.
- Created and updated tracking spreadsheets using MS Excel.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
Crew Member
Little Caesars
04.2007 - 05.2010
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Bachelor of Business - Human Resource Management
Baker College
Auburn Hills, MI12-2025
Associate of Business - Human Resource Management
Baker College
Auburn Hills, MI01.2016
Skills
- Strong verbal and written communication
- Goal setting
- Entrepreneurial personality
- Proficient in Microsoft Office Suite
- Proficient in conveying information
- Strong analytical skills
- Proficient in email and letter correspondence
- Responsive to new challenges
- Effective time management
- Strong written communication
- Analytical listening
- Strong organizational skills
- Artistic problem-solving
Timeline
Entrepreneur in Crafts
Self-employeed
01.2020 - Current
HR Intern
Michigan Insurance Source
09.2015 - 12.2015
Balloon Artist
Self-employeed
07.2014 - Current
Sales Associate
Macy’s
10.2010 - 01.2025
Crew Member
Little Caesars
04.2007 - 05.2010
Associate of Business - Human Resource Management
Baker College
Bachelor of Business - Human Resource Management
Baker College
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