Ashley Pam
Chester,US
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
22
22
years of professional experience
Work History
Guest Experience Director
Destination Church
Hopewell, Virginia
01.2022 - Current
- Manage weekly scheduling and volunteer assignments
- Constantly maintain open lines of communication with team members and volunteers, fostering an environment of support and collaboration.
- Responsible for overseeing Guest Experience Team's budget.
- Maintains accuracy of information by managing database and worklists on a daily basis
- Achieve exceptional accuracy in data entry through meticulous attention to detail and thorough quality checks.
- Manage payment processing and invoice completion efficiently
- Ensure accurate records by reconciling QuickBooks at month-end.
- Upload receipts from purchases into Concur.
- Attend weekly staff meetings and training.
Financial Liaison
Defense Commissary Agency
Fort Lee, Virginia
01.2023 - 01.2024
- Successful uploading of completed documents to Dermis-R
- Conducted thorough reviews and audits of payroll changes within the DCPS system and DAI.
- Recorded new hire information in the DCPS system.
- Handled financial transactions, including invoicing and payment processing, for assigned Commissaries.
- Efficiently processed Invalid Reports after conducting extensive research to resolve any issues.
- Recorded receipts in DAI Time & Labor System.
- Maintain and update funding in Accounting Systems.
- Provide financial assistance pertaining to payroll to serviced customers and employees.
- Managed contracts and contract modifications.
WFH Billing Specialist
HCA Patient Account Services
Richmond, Virginia
01.2011 - 11.2022
- Solved problems through innovative resolutions
- Managed and oversaw the entire electronic medical claims reimbursement process for multiple insurance carriers, ensuring data accuracy and successful account reimbursement.
- Oversaw comprehensive oversight of vender billing processes, including analysis, verification, account editing/management, and claim payment reconciliation across various account channels.
- Performed various duties involving the use of office automation equipment and word processing software in order to manage correspondence and daily activities
- Spearheaded and oversaw the management of all accounts related to tracking and processing delinquent client reimbursements, including medical facility reimbursements, and private insurer payment protocols.
- Created statically linked data base management techniques to ensure overall accuracy and account reconciliation related items
- Assisted with various tasks within the procurement department including file management, verification, and updating vendor shipments/orders.
- Used correct financial regulations to resolve accounting issues
- Utilized debit/credit card machines for payment transactions and managd return check information.
- Utilized various computerized financial databases/systems to facilitate payment posting, spreadsheet management, and financial tracking
- Supported office operations through the provision of administrative assistance such as typing/word processing, mail preparation, and handling multi-line phone communication.
Patient Service Representative
Patient First
Colonial Heights, Virginia
02.2016 - 10.2016
- Managed income data for each system using a cash register system and calculator.
- Conducted research to identify and implement preventative measures
- Achieved proficiency in providing administrative support by assisting with typing/word processing, mail preparation, and managing multiple phone lines.
- Managed the Patient First system to streamline collections and ensure accurate accounting and reporting of funds, while collecting and maintaining valid statistical data for strategic planning
- Managed the documentation and filing system for patients' information.
Associate Service Ops Specialist
Coventry Healthcare
Richmond, Virginia
03.2009 - 10.2009
- Performed accurate payment processing for patient accounts utilizing a debit/credit card machine
- Developed partnerships with vendors and doctors, facilitating the retrieval of sensitive account numbers for records.
- Provided vital building entry details to providers and clients.
- Analyzed customer needs and recommended appropriate products or services.
Cashiering Team Lead Assistant
Universal Health Services
Midlothian, Virginia
09.2006 - 03.2009
- Successfully managed client outreach and issue mitigation initiatives, involving resolving account issues and handling telephonic inquiries, resulting in improved customer satisfaction.
- Efficiently executed all document transmission procedures, employing document imaging systems and programs to electronically process files and information across multiple vendor networks.
- Reviewed purchase orders from various vendors to ensure the inclusion of necessary documents for verification
- Oversaw database management responsibilities, including patient origination data entry, insurance verification and authorization, as well as maintaining compliance with security protocols.
- Streamlined out-processing procedures to improve overall efficiency of the office.
- Processed all outgoing physical mailing correspondence, including patient account billing status and resolution.
- Conducted research and implemented solutions to avoid repetitive problems
- Resolved accounting issues using standard financial regulations within the facility.
- Efficiently processed payments through debit/credit card machines
Customer Service Associate - Lead
Comfort Suites
Colonial Heights, Virginia
06.2002 - 02.2005
- Successfully mentored and trained new hires with no need for supervision.
- Managed daily report generation and ensured accurate deposits for accounting team.
- Managed individual customer transactions while maintaining a high level of accuracy and attention to detail.
- Managed customer/patron accounts and files by maintaining organized folders in the system
- Assisted with various administrative tasks including typing/word processing, mail preparation, copying, distribution, and call handling.
- Managed computerized financial databases/systems for payment posting, spreadsheets, and financial tracking
- Greeted hotel visitors and guests upon entry
- Processed all visitor paper work and reservation information for guests
- Verified and checked guest identification upon arrival and departure.
Education
Advanced Diploma -
Thomas Dale High School
Chester, Virginia06.2005
Medical Coding Courses, Accounting Courses -
J Sergeant Reynolds Community College
Richmond, VirginiaSkills
- Basic accounting
- Account Management
- Team Supervision
- Payroll Oversight
- Payroll and benefits administration
- Payroll, time, and attendance
- Time and labor control
- Contracting
- Data Entry
References
References available upon request.
Timeline
Financial Liaison
Defense Commissary Agency
01.2023 - 01.2024
Guest Experience Director
Destination Church
01.2022 - Current
Patient Service Representative
Patient First
02.2016 - 10.2016
WFH Billing Specialist
HCA Patient Account Services
01.2011 - 11.2022
Associate Service Ops Specialist
Coventry Healthcare
03.2009 - 10.2009
Cashiering Team Lead Assistant
Universal Health Services
09.2006 - 03.2009
Customer Service Associate - Lead
Comfort Suites
06.2002 - 02.2005
Advanced Diploma -
Thomas Dale High School
Medical Coding Courses, Accounting Courses -
J Sergeant Reynolds Community College
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