Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ashley Pam

Chester,US

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

22
22
years of professional experience

Work History

Guest Experience Director

Destination Church
Hopewell, Virginia
01.2022 - Current
  • Manage weekly scheduling and volunteer assignments
  • Constantly maintain open lines of communication with team members and volunteers, fostering an environment of support and collaboration.
  • Responsible for overseeing Guest Experience Team's budget.
  • Maintains accuracy of information by managing database and worklists on a daily basis
  • Achieve exceptional accuracy in data entry through meticulous attention to detail and thorough quality checks.
  • Manage payment processing and invoice completion efficiently
  • Ensure accurate records by reconciling QuickBooks at month-end.
  • Upload receipts from purchases into Concur.
  • Attend weekly staff meetings and training.

Financial Liaison

Defense Commissary Agency
Fort Lee, Virginia
01.2023 - 01.2024
  • Successful uploading of completed documents to Dermis-R
  • Conducted thorough reviews and audits of payroll changes within the DCPS system and DAI.
  • Recorded new hire information in the DCPS system.
  • Handled financial transactions, including invoicing and payment processing, for assigned Commissaries.
  • Efficiently processed Invalid Reports after conducting extensive research to resolve any issues.
  • Recorded receipts in DAI Time & Labor System.
  • Maintain and update funding in Accounting Systems.
  • Provide financial assistance pertaining to payroll to serviced customers and employees.
  • Managed contracts and contract modifications.

WFH Billing Specialist

HCA Patient Account Services
Richmond, Virginia
01.2011 - 11.2022
  • Solved problems through innovative resolutions
  • Managed and oversaw the entire electronic medical claims reimbursement process for multiple insurance carriers, ensuring data accuracy and successful account reimbursement.
  • Oversaw comprehensive oversight of vender billing processes, including analysis, verification, account editing/management, and claim payment reconciliation across various account channels.
  • Performed various duties involving the use of office automation equipment and word processing software in order to manage correspondence and daily activities
  • Spearheaded and oversaw the management of all accounts related to tracking and processing delinquent client reimbursements, including medical facility reimbursements, and private insurer payment protocols.
  • Created statically linked data base management techniques to ensure overall accuracy and account reconciliation related items
  • Assisted with various tasks within the procurement department including file management, verification, and updating vendor shipments/orders.
  • Used correct financial regulations to resolve accounting issues
  • Utilized debit/credit card machines for payment transactions and managd return check information.
  • Utilized various computerized financial databases/systems to facilitate payment posting, spreadsheet management, and financial tracking
  • Supported office operations through the provision of administrative assistance such as typing/word processing, mail preparation, and handling multi-line phone communication.

Patient Service Representative

Patient First
Colonial Heights, Virginia
02.2016 - 10.2016
  • Managed income data for each system using a cash register system and calculator.
  • Conducted research to identify and implement preventative measures
  • Achieved proficiency in providing administrative support by assisting with typing/word processing, mail preparation, and managing multiple phone lines.
  • Managed the Patient First system to streamline collections and ensure accurate accounting and reporting of funds, while collecting and maintaining valid statistical data for strategic planning
  • Managed the documentation and filing system for patients' information.

Associate Service Ops Specialist

Coventry Healthcare
Richmond, Virginia
03.2009 - 10.2009
  • Performed accurate payment processing for patient accounts utilizing a debit/credit card machine
  • Developed partnerships with vendors and doctors, facilitating the retrieval of sensitive account numbers for records.
  • Provided vital building entry details to providers and clients.
  • Analyzed customer needs and recommended appropriate products or services.

Cashiering Team Lead Assistant

Universal Health Services
Midlothian, Virginia
09.2006 - 03.2009
  • Successfully managed client outreach and issue mitigation initiatives, involving resolving account issues and handling telephonic inquiries, resulting in improved customer satisfaction.
  • Efficiently executed all document transmission procedures, employing document imaging systems and programs to electronically process files and information across multiple vendor networks.
  • Reviewed purchase orders from various vendors to ensure the inclusion of necessary documents for verification
  • Oversaw database management responsibilities, including patient origination data entry, insurance verification and authorization, as well as maintaining compliance with security protocols.
  • Streamlined out-processing procedures to improve overall efficiency of the office.
  • Processed all outgoing physical mailing correspondence, including patient account billing status and resolution.
  • Conducted research and implemented solutions to avoid repetitive problems
  • Resolved accounting issues using standard financial regulations within the facility.
  • Efficiently processed payments through debit/credit card machines

Customer Service Associate - Lead

Comfort Suites
Colonial Heights, Virginia
06.2002 - 02.2005
  • Successfully mentored and trained new hires with no need for supervision.
  • Managed daily report generation and ensured accurate deposits for accounting team.
  • Managed individual customer transactions while maintaining a high level of accuracy and attention to detail.
  • Managed customer/patron accounts and files by maintaining organized folders in the system
  • Assisted with various administrative tasks including typing/word processing, mail preparation, copying, distribution, and call handling.
  • Managed computerized financial databases/systems for payment posting, spreadsheets, and financial tracking
  • Greeted hotel visitors and guests upon entry
  • Processed all visitor paper work and reservation information for guests
  • Verified and checked guest identification upon arrival and departure.

Education

Advanced Diploma -

Thomas Dale High School
Chester, Virginia
06.2005

Medical Coding Courses, Accounting Courses -

J Sergeant Reynolds Community College
Richmond, Virginia

Skills

  • Basic accounting
  • Account Management
  • Team Supervision
  • Payroll Oversight
  • Payroll and benefits administration
  • Payroll, time, and attendance
  • Time and labor control
  • Contracting
  • Data Entry

References

References available upon request.

Timeline

Financial Liaison

Defense Commissary Agency
01.2023 - 01.2024

Guest Experience Director

Destination Church
01.2022 - Current

Patient Service Representative

Patient First
02.2016 - 10.2016

WFH Billing Specialist

HCA Patient Account Services
01.2011 - 11.2022

Associate Service Ops Specialist

Coventry Healthcare
03.2009 - 10.2009

Cashiering Team Lead Assistant

Universal Health Services
09.2006 - 03.2009

Customer Service Associate - Lead

Comfort Suites
06.2002 - 02.2005

Advanced Diploma -

Thomas Dale High School

Medical Coding Courses, Accounting Courses -

J Sergeant Reynolds Community College

Similar Profiles

CREATE PROFILE
Ashley Pam