Ashley Pam
Chester
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
25
25
years of professional experience
Work History
Finance Director
Destination Church
01.2025 - Current
- Develops and implements financial strategies aligning with organizational goals.
- Oversees budgeting processes.
- Electronic filing of receipts and paperwork.
- Manage Quickbooks accounts.
- Create financial reports for CFO.
- Process payroll through Quickbooks.
- Reconcile credit card statements monthly.
- Managed company cash flow by monitoring daily transactions for the church and cafe.
- Pay and process all invoices.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
Guest Experience Director
Destination Church
01.2022 - 01.2025
- Manage weekly scheduling and volunteer assignments
- Constantly maintain open lines of communication with team members and volunteers, fostering an environment of support and collaboration.
- Responsible for overseeing Guest Experience Team's budget.
- Maintains accuracy of information by managing database and workflows.
- Manage payment processing and invoice completion efficiently
- Ensured completion of credit card report.
- Attend weekly staff meetings and training.
- Coordinated events and activities that fostered community engagement and strengthened church attendance.
- Managed onboarding processes for new team members, ensuring alignment with organizational values.
Financial Liaison (GS 7)
Defense Commissary Agency
01.2023 - 01.2024
- Successful uploading of completed documents to Dermis-R
- Conducted thorough reviews and audits of payroll changes within the DCPS system and DAI.
- Recorded new hire information in the DCPS system.
- Handled financial transactions, including invoicing and payment processing, for assigned Commissaries.
- Efficiently processed Invalid Reports after conducting extensive research to resolve any issues.
- Recorded receipts in DAI Time & Labor System.
- Maintain and update funding in Accounting Systems.
- Provided financial assistance pertaining to payroll to serviced customers and employees.
- Managed contracts and contract modifications.
WFH Billing Specialist
HCA Patient Account Services
01.2011 - 11.2022
- Solved problems through innovative resolutions
- Managed the entire electronic medical claims reimbursement process for multiple insurance carriers, ensuring data accuracy and successful account reimbursement.
- Oversaw comprehensive oversight of vender billing processes, including analysis, verification, account editing/management, and claim payment reconciliation across various account channels.
- Performed various duties involving the use of office automation equipment and word processing software in order to manage correspondence and daily activities
- Assisted with various tasks within the procurement department including file management, verification, and updating vendor shipments/orders.
- Used correct financial regulations to resolve accounting issues
- Utilized various computerized financial databases/systems to facilitate payment posting, spreadsheet management, and financial tracking
- Supported office operations through the provision of administrative assistance such as typing/word processing, mail preparation, and handling multi-line phone communication.
- Processed billing statements with accuracy and attention to detail.
- Resolved discrepancies in patient accounts through thorough investigation and communication.
- Coordinated with insurance providers to ensure timely claim submission and resolution.
Patient Service Representative
Patient First
02.2016 - 10.2016
- Managed income data for each system using a cash register system and calculator.
- Conducted research to identify and implement preventative measures
- Achieved proficiency in providing administrative support by assisting with typing/word processing, mail preparation, and managing multiple phone lines.
- Managed the Patient First system to streamline collections and ensure accurate accounting and reporting of funds, while collecting and maintaining valid statistical data for strategic planning
- Managed the documentation and filing system for patients' information.
Medical Billing Specialist
UHS
09.2006 - 06.2010
- Processed medical claims using advanced billing systems to ensure accuracy and compliance.
- Reviewed patient accounts for discrepancies, resolving issues promptly to maintain revenue flow.
- Coordinated with insurance providers to verify coverage and obtain authorization for services.
- Trained new staff on billing procedures and software applications to enhance team efficiency.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Located errors and promptly refiled rejected claims.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Monitored changes in payer requirements, adjusting billing practices accordingly to minimize disruptions in the revenue cycle.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Used data entry skills to accurately document and input statements.
- Generated monthly billing and posting reports for management review.
Front Desk Associate
Comfort Suites Hotel
06.2001 - 01.2006
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Maintained accurate record-keeping for reservations and guest accounts using property management systems.
- Coordinated with housekeeping and maintenance teams to ensure timely room availability and cleanliness.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Maintained cleanliness and organization of front desk area.
- Performed basic daily bookkeeping tasks.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
- Utilized hotel management software for data entry and reporting purposes.
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Advanced Diploma -
Thomas Dale High School
Chester, Virginia06.2005
Medical Coding Courses, Accounting Courses -
J Sergeant Reynolds Community College
Richmond, VirginiaSkills
- Account Management
- Team Supervision
- Payroll Oversight
- Payroll and benefits administration
- Payroll, time, and attendance
- Time and labor control
- Contracting
- Data Entry
- Financial reporting and analysis
- Technology-savvy
- General ledger entry
- Account reconciliation
- Accuracy and attention to detail
Timeline
Finance Director
Destination Church
01.2025 - Current
Financial Liaison (GS 7)
Defense Commissary Agency
01.2023 - 01.2024
Guest Experience Director
Destination Church
01.2022 - 01.2025
Patient Service Representative
Patient First
02.2016 - 10.2016
WFH Billing Specialist
HCA Patient Account Services
01.2011 - 11.2022
Medical Billing Specialist
UHS
09.2006 - 06.2010
Front Desk Associate
Comfort Suites Hotel
06.2001 - 01.2006
Medical Coding Courses, Accounting Courses -
J Sergeant Reynolds Community College
Advanced Diploma -
Thomas Dale High School
References
References available upon request.