Ashley Paradis
Eden,NC
Summary
Dynamic Insurance Claims Specialist skilled in claims analysis and relationship building. Proven track record in delivering exceptional customer service while ensuring regulatory compliance. Adept at fraud detection and conflict resolution, I excel in multitasking and maintaining attention to detail, driving continuous improvement in claims processing efficiency.
Pursuing role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Insurance Claims Specialist/Remote
Allstate Corp
08.2021 - 10.2025
- Followed up with customers on unresolved issues.
- Posted payments to accounts and maintained records.
- Generated, posted and attached information to claim files.
- Adhered to state regulations regarding insurance coverage requirements when processing claims.
- Initiated contact with customers to gather additional information or documentation needed to process claims.
- Checked documentation for accuracy and validity on updated systems.
Catastrophe Claims Adjuster/Remote
Allstate
10.2024 - 04.2025
- Verified insurance claims and determined fair amount for settlement.
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Prepared summaries of damage, payments, and policy coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Receptionist
Walkertown Veterinary Hospital
01.2021 - 08.2021
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Education
Associate in Medical Billing And Coding - Billing And Coding
Institute of Business And Medical Careers
Cheyenne, WY08-2012
Skills
- Policy interpretation
- Claims analysis
- Claims investigation
- Office equipment operation
- Relationship building
- Team collaboration
- Fraud detection
- Multitasking
- Conflict resolution
- Analytical thinking
- Insurance coverage limits
- Communication skills
- Data entry software
- Adaptability and flexibility
- Secure data practices
- Interpersonal skills
- Computer proficiency
- Problem-solving abilities
- Attention to detail
- Regulatory compliance
- Coverage determination
- Organizing and prioritizing work
- Information verification
- Continuous improvement
- Teamwork skills
- Self motivation
- Multi-tasking
- Research skills
- Written communication
- Time management abilities
- Microsoft office
- Adaptability
Timeline
Catastrophe Claims Adjuster/Remote
Allstate
10.2024 - 04.2025
Insurance Claims Specialist/Remote
Allstate Corp
08.2021 - 10.2025
Receptionist
Walkertown Veterinary Hospital
01.2021 - 08.2021
Associate in Medical Billing And Coding - Billing And Coding
Institute of Business And Medical Careers
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