Ashley Parker
Virginia Beach,VA
Overview
4
4
years of professional experience
Work History
Auto Claims Specialist
GEICO
Virginia Beach, VA
03.2023 - Current
- Planned and conducted investigations of claims to confirm coverage and compensability.
- Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.
- Documented specific claims by completing and recording forms, reports and logs.
- Investigated and analyzed requirements to improve timeliness of reports to customers.
- Established proof of loss by studying documentation and assembling additional information from outside sources.
- Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
- Conducted interviews with involved claims parties and witnesses to gather detailed information and arrange investigations.
Marketing Coordinator
Reed Real Estate
Chesapeake, VA
08.2022 - 01.2023
- Content Creation for social media campaigns, scheduling and creating posts via Hootsuite, blog creation using sierra, utilizing Canva, Adobe Illustrator, Acrobat, InDesign, and Premier
- Develop analytic reports of digital campaign performance and optimization
- Keyword research and ab testing
- Planning and developing monthly content calendars for social media
- Managing and creating content for Facebook, Instagram, LinkedIn, TikTok, Pinterest, Youtube, Twitter, etc.
- Creating and Managing Facebook Ad Campaigns through Ads Manager focused on lead generation.
- Tracking KPI's to ensure marketing strategies are delivering ROI
- Optimizing web pages for
- SEO via WordPress.
- Performing Keyword research to determine bid strategies and competitor analysis.
- Generating conversions through compelling ad copy and SEO.
- Creating click worthy thumbnails, titles, and descriptions for Youtube videos.
- Editing videos via Premiere Pro.
Technical Support and Sales Representative
Asurion
Virginia Beach, VA
10.2020 - 05.2021
- Take incoming calls and messages from customers regarding their mobile devices, tablets, computers, and/or other consumer electronics
- Troubleshooting cellular networks, outages, and cellphone devices
- Handled new device activations, device education, and utilized tools to reach first call resolutions
- Up selling additional services.
Marketing Intern
Neighborly
Virginia Beach, VA
01.2020 - 10.2020
- Developed marketing and internet-based business promotions, improving organizational opportunities for success
- Developed targeted content for social media platforms, including Pinterest, Facebook and
- Drove customer interaction across social media, blog and website posts to fuel digital marketing initiatives
- Collected and analyzed consumer data, including demographics, preferences and purchasing trends
- Measured and evaluated customer and employee satisfaction to identify areas in need of improvement
- Monitored metrics such as redirects, click and bounce rates and other KPIs to proactively optimize campaigns
- Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design email blasts, catalogs, posters and other promotional materials
- Developed, designed, laid out and produced variety of technical illustrations for brochures, banners and signs
- Generated digital image files and customizable pdfs for use in digital and traditional printing
- Spearheaded creation of blogs and social media content.
Education
Associate's degree - Graphic Design
Tidewater Community College
01.2018
Bachelor of Science - Marketing
Old Dominion University
Norfolk, VAWebsites
Timeline
Auto Claims Specialist
GEICO
03.2023 - Current
Marketing Coordinator
Reed Real Estate
08.2022 - 01.2023
Technical Support and Sales Representative
Asurion
10.2020 - 05.2021
Marketing Intern
Neighborly
01.2020 - 10.2020
Associate's degree - Graphic Design
Tidewater Community College
Bachelor of Science - Marketing
Old Dominion University