ASHLEY PARKER
Cleveland,TN
Summary
Dynamic customer service representative with over 10 years of experience thriving in high-volume call center environments. Exceptional communication and problem-solving abilities elevate customer satisfaction. Visionary in promoting self-help solutions and strategic upselling, fostering strong customer relationships while driving company revenue. Dedicated to continuous improvement and collaborative teamwork, consistently achieving performance targets and nurturing a culture of accountability and growth. Proven expertise in transforming challenges into opportunities, ensuring a positive impact on both customers and organizational success.
Overview
13
13
years of professional experience
Work History
Production Worker
Volkswagen Chattanooga
09.2022 - 04.2025
- Operated machinery to assemble components efficiently and accurately.
- Ensured adherence to safety protocols while maintaining high production standards.
- Trained new employees on equipment usage and workflow processes.
- Inspected finished products for quality assurance and compliance with specifications.
- Collaborated with team members to streamline operations and reduce downtime.
- Maintained inventory levels by tracking supplies and placing orders as needed.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
- Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
Practice Coach
T-Mobile
10.2018 - 08.2022
- Cultivated strong relationships with team members, driving collaborative success.
- Set and tracked goals, achieving consistent performance improvements.
- Led team meetings, fostering open communication, and strategic alignment.
- Enhanced community performance through targeted initiatives.
- Conducted daily compliance checks, ensuring adherence to standards.
- Led daily team huddles and performance tracking, fostering a culture of continuous improvement and accountability in customer service metrics.
- Built strong relationships with representatives and managers, facilitating effective communication and teamwork to enhance overall department efficiency.
Customer Care/ Team of Experts
T-Mobile
05.2015 - 08.2022
- Resolved customer issues efficiently, ensuring satisfaction, and loyalty.
- Reduced call volume by promoting effective self-help solutions.
- Enhanced customer retention by highlighting key product features.
- Diagnosed and resolved technical phone issues promptly.
- Maintained high customer satisfaction with positive service outcomes.
- Drove customer satisfaction through efficient issue resolution, proactive self-help promotion, and strategic upselling, enhancing T-Mobile's service quality and revenue.
- Fostered positive customer relationships by addressing concerns comprehensively, ensuring one-call resolutions, and leaving clients satisfied with their T-Mobile experience.
- Utilized advanced troubleshooting skills to diagnose and resolve complex phone issues, minimizing customer frustration, and reducing repeat calls.
- Self-motivated, with a strong sense of personal responsibility.
Repair Management/ Inbound Customer Service and Sales
Express Employments / Home Serve
09.2014 - 05.2015
- Scheduled technician visits, resolving customer issues, and enhancing service efficiency.
- Sold home protection plans, increasing the customer base and satisfaction.
- Resolved billing concerns, improving customer trust, and retention.
- Upsold products, contributing to revenue growth, and customer engagement.
- Managed repair scheduling, resolved customer issues, and drove sales of home protection plans, consistently meeting targets, and enhancing customer satisfaction.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sales Associate
Incomm/Encadria Staffing Company
10.2012 - 02.2013
- Achieved daily, weekly, and monthly targets in a dynamic call center environment.
- Handled customer calls with efficiency, maintaining professionalism under challenging conditions.
- Adhered to schedules set by team leaders, ensuring a smooth workflow and timely task completion.
- Exceeded performance targets in a fast-paced call center, effectively managing customer interactions while maintaining professionalism and patience.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma - Humanities
Central High School
Chattanooga, Tennessee05.2011
Skills
- Skilled in group collaboration
- Experienced in sales strategies
- Effective team management
- Skilled in prioritizing concurrent responsibilities
- Effective stress management techniques
- Advanced communication skills
- Strategic issue analysis
- Experienced in customer support
- Advanced coaching strategies
- Results-oriented goal planning
- Proficient in fostering motivation
- Systematic issue resolution
- Advanced scheduling techniques
- Customer engagement through upselling
Timeline
Production Worker
Volkswagen Chattanooga
09.2022 - 04.2025
Practice Coach
T-Mobile
10.2018 - 08.2022
Customer Care/ Team of Experts
T-Mobile
05.2015 - 08.2022
Repair Management/ Inbound Customer Service and Sales
Express Employments / Home Serve
09.2014 - 05.2015
Sales Associate
Incomm/Encadria Staffing Company
10.2012 - 02.2013
High School Diploma - Humanities
Central High School