ASHLEY PARKS
San Bernardino,CA
Summary
Customer Service Representative with over six years of passionate experience in delivering exceptional support and assistance to customers in person and remotely. Strong advocate for those in need and committed to providing the best possible service.
Overview
8
8
years of professional experience
Work History
Warehouse Associate
Humano
10.2025 - Current
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Loaded merchandise into specific packages suited for product dimensions.
- Trained new employees on safety protocols and operational procedures.
Customer Experience Associate
Magellan Health
06.2023 - 06.2024
- Resolved client inquiries regarding policy details and claims processing efficiently.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Handled sensitive client information with discretion, adhering to strict data privacy regulations at all times.
- Assisted clients with scheduling of appointments.
Content Moderator
Telus Int.
06.2022 - 05.2023
- Protect and uphold community guidelines.
- View content with extreme attention to detail and tag appropriately based on community guidelines.
- Remote work with weekly team meetings.
Email Customer Service Representative
24/7 In-Touch
11.2020 - 09.2021
- Assist clients via email, chat, and voice channels.
- Communicate effectively with clients and problem solve account and order issues.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Biller + Customer Service Representative
Premier Medical Transport
04.2018 - 03.2020
- Bill and manage Hospital and Hospice accounts.
- Handle overflow calls when busy.
- Take secure payment for private pay accounts.
- Create and send off collection batches monthly.
Education
Paralegal Studies
Chaffey College
Rancho Cucamonga, CAPsychiatric Technician
Hacienda La Puente
La Puente, CAHigh School Diploma -
Redlands East Valley High School
Redlands, CA06-2014
Skills
- Advanced Computer Technology Skills
- Conflict Resolution Experience
- Complete familiarity with Word, Teams, Outlook, Genesis, Excel, Workday and other related apps
- Analytical thinking
- Report preparation
- Organizational skills
- Mental health crisis response
Timeline
Warehouse Associate
Humano
10.2025 - Current
Customer Experience Associate
Magellan Health
06.2023 - 06.2024
Content Moderator
Telus Int.
06.2022 - 05.2023
Email Customer Service Representative
24/7 In-Touch
11.2020 - 09.2021
Biller + Customer Service Representative
Premier Medical Transport
04.2018 - 03.2020
Paralegal Studies
Chaffey College
Psychiatric Technician
Hacienda La Puente
High School Diploma -
Redlands East Valley High School