Ashley Parmer
Rockwall,TX
Summary
Reliable dock trained in shipping and receiving. Accomplished in handling fast-paced work with professionalism and minimizing discrepancies by meticulously reviewing errors. Quick learner with excellent technical abilities. Hardworking and punctual assistant department lead works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day. Responsible stock and order management professional attentive to details. Highly accurate in recordkeeping, transportation and customer service areas. Identifies and resolves problems without delay to maintain order. Expert with digital recordkeeping. Diligent customer service with superior work ethic, friendly demeanor and 8 years of experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Clerk
Amazon
Forney, TX
04.2023 - 04.2024
- Ensured that stock was properly stored in designated areas according to safety regulations.
- Processed outbound shipments, including packing and labeling products for delivery.
- Loaded and unloaded trucks with pallet jacks or forklifts as needed.
- Maintained a clean work area by sweeping, dusting, mopping.
- Assisted in loading and unloading freight from trucks using lift gates or ramps, dollies, hand trucks or other equipment as necessary.
- Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks.
- Reviewed customer orders for accuracy prior to shipping goods out of the facility.
- Inspected outgoing packages for damage before sealing them up for shipment.
- Organized materials into appropriate storage areas based on product type or size.
- Utilized RF scanners to track movements of inventory within the warehouse environment.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
Assistant Manager
Kroger
Rockwall, TX
06.2022 - 04.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
Warehouse Loader
FedEx: Ground
Mesquite, TX
03.2022 - 05.2022
- Unloaded incoming shipments using a hand-truck or pallet jack.
- Stacked empty pallets and containers in designated areas for reuse or disposal.
- Performed regular housekeeping duties such as sweeping floors, cleaning walkways, removing debris from dock areas.
- Followed safety rules while operating equipment in accordance with OSHA standards.
- Responsible for reporting any damaged or defective products immediately upon discovery.
- Fostered a safe working environment by adhering to all established safety protocols.
- Inspected material handling equipment for defects and notifies supervisor promptly if any are found.
- Developed good rapport with co-workers by maintaining positive attitude at all times.
- Provided assistance with other tasks assigned by management as needed.
- Loaded merchandise onto delivery trucks for shipment to customers.
E-commerce Clerk
Kroger
Forney, TX
01.2020 - 11.2020
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Operated cash register to process cash, check, and credit card transactions.
- Processed customer orders promptly and accurately.
- Answered phones in a courteous manner while providing excellent customer service.
- Compiled customer information into organized databases for easy access.
- Verified accuracy of all paperwork prior to submission for processing.
- Created memos, letters, emails, reports, presentations as requested by management.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Communicated with customers and employees to answer questions or explain information.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Cashier
Kyle's Kwik Stop
Longview, TX
01.2015 - 07.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
Nocona High School
Nocona, TX05-2009
Affiliations
- learning how to sew quilts
- going fishing
- reading
Certification
- TDR trained
Timeline
Shipping and Receiving Clerk
Amazon
04.2023 - 04.2024
Assistant Manager
Kroger
06.2022 - 04.2023
Warehouse Loader
FedEx: Ground
03.2022 - 05.2022
E-commerce Clerk
Kroger
01.2020 - 11.2020
Cashier
Kyle's Kwik Stop
01.2015 - 07.2019
High School Diploma -
Nocona High School
- TDR trained