Ashley Parrill
West Jordan,UT
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Security Officer
Intermountain Medical Center
06.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Payment Service Representative
Comcast
04.2021 - 09.2021
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Established relationships with customers to encourage payment of delinquent accounts.
Receptionist
Allied Universal
01.2018 - 01.2019
- I was responsible for answering calls, checking in and out employees and any deliveries coming to the client’s site
- I deactivated and activated all employee badges when necessary
- I managed all the daily reports that went to management during my shift as well as trained any new receptionists who joined the team.
Security Professional
Allied Universal
01.2018 - 01.2018
- Responsible for checking bags of employees entering and leaving the site to ensure products from the client were not stolen
- Also, performed scans via wand, to make sure weapons were not brought on site for the safety of the employees
- I was also responsible for checking in and out interviewees for the HR department to ensure they safely navigated the site.
Security Professional
Allied Universal
01.2017 - 01.2018
- As a Security Professional with Allied I was responsible for monitoring client’s cameras, patrolling their sites as well as typing up detailed reports for management in a timely manner
- I was also in charge of de-escalating employee disputes and walking the client’s employees who were separated from the company to their cars to ensure client and property safety.
Education
University of Utah
12.2018
West Jordan High School
12.2017
Skills
- Document Management
- Electronic Surveillance
- Superior Customer Service
- Conflict De-Escalation
- Interpersonal skills
- Detail-oriented
- Complaint Resolution
- Data Entry
- Call Center Operations
- Computer Proficiency
Timeline
Security Officer
Intermountain Medical Center
06.2022 - Current
Payment Service Representative
Comcast
04.2021 - 09.2021
Receptionist
Allied Universal
01.2018 - 01.2019
Security Professional
Allied Universal
01.2018 - 01.2018
Security Professional
Allied Universal
01.2017 - 01.2018
University of Utah
West Jordan High School