Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
References
Timeline
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Ashley Pascascio

Brooklyn,NY

Summary

Dynamic professional with a proven track record in transforming challenges into achievements, leveraging strong time management and leadership skills to enhance customer satisfaction and optimize operations. Demonstrated adaptability and a detail-oriented approach drive notable improvements, showcasing exceptional organizational capabilities and a collaborative spirit.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Receptionist

Silk Road NYC
Jamaica, NY
01.2024 - Current
  • Scheduled and confirmed appointments and meetings for management team.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Answered routine questions about store products and instore operations.

Seasonal Warehouse Associate

Amazon
Staten Island, NY
11.2024 - 01.2025
  • Ensured all safety regulations were followed at all times while operating machinery.
  • Offered support and advice to newer personnel to improve performance.
  • Sorted packages into delivery routes by factors such as size, weight and destination.
  • Communicated effectively with supervisors regarding progress updates on assigned tasks.
  • Sorted and placed materials or items on racks, shelves, or bins for transport to recipient or destination.
  • Checked cargo before transportation and determined if items adhered to proper regulation standards.
  • Operated scanners, computers, and other equipment to track orders.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Used pallet jacks to move items to and from warehouse locations.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Collaborated with team members to achieve project milestones within set deadlines.

Social Media Manager

Silk Road NYC
Jamaica, NY
01.2024 - 11.2024
  • Created and optimized promotional publications and related materials.
  • Oversaw special promotional events to drive positive media coverage, boost revenue and enhance sales.
  • Guided the visual content creation process, working closely with graphic designers to ensure alignment with brand aesthetics.
  • Engaged with and responded to online audience through relevant comments.
  • Ensured compliance with company policies when publishing content online.
  • Used editing and graphic design tools to create content and visuals for social channels.
  • Identified client groups and audiences, determining best way to communicate publicity information.
  • Developed content for blog posts, landing pages and social media platforms to further marketing endeavors.
  • Assisted in developing strategies for increasing followership and engagement rates.
  • Curated user-generated content for promotional use, ensuring alignment with brand standards and copyright laws.
  • Utilized Twitter and Facebook to promote products, services and content.
  • Designed promotional materials using graphic design software applications.
  • Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
  • Managed the daily operations of all assigned social media accounts.
  • Monitored social media trends and leveraged insights to optimize content strategy and improve audience engagement.
  • Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
  • Utilized social media management tools (e.g., Hootsuite, Buffer) to schedule posts, track engagement, and analyze performance.
  • Recommended changes in processes or procedures based on feedback from customers or colleagues.
  • Produced films and other video products, regulating distribution and operating film library.

Seasonal Warehouse Associate

Amazon
Staten Island, NY
09.2023 - 01.2024
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Maintained cleanliness and organization within the packaging area.
  • Collaborated with team members to meet packaging deadlines.
  • Reported any discrepancies or issues related to the packaging process immediately to supervisors.
  • Assembled cartons, crates, and containers to prepare for shipping.
  • Inspected packaging and products for quality control purposes.
  • Verified accuracy of contents against order forms before sealing packages.
  • Remove completed or defective products or materials, placing on conveyors or loading docks.
  • Reported broken items and mechanical problems to mitigate safety issues.
  • Ensured timely packaging of products according to company standards.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
  • Ensured compliance with safety regulations while performing packing tasks.
  • Sealed containers or materials using glues, fasteners and tape.

Sales Associate

Lincoln Postal
Brooklyn, NY
09.2022 - 05.2023
  • Sold stamps, services and packaging.
  • Prepared outgoing mail for shipment by placing in designated containers or bags after weighing and affixing postage labels or stamps.
  • Sorted and processed incoming mail by sorting into post office boxes, general delivery, and street address.
  • Help customers fill out change of address forms and reports for lost or stolen mail.
  • Received customer complaints regarding service issues at the counter and referred them to supervisor when necessary.
  • Weighed parcels, calculating costs based on type, total weight and final destination.
  • Provided assistance to customers in completing necessary forms for mailing parcels and letters.
  • Handled undeliverable mail in accordance with established procedures.
  • Verified accuracy of inventory levels on a regular basis to ensure adequate supplies are available during peak times.
  • Inspected parcel wrappings before accepting them from customers to ensure they meet postal regulations.
  • Maintained efficient workflow within the department through effective communication with co-workers.
  • Maintained accurate records of received cash payments, checks, and credit card transactions.
  • Assisted in maintaining cleanliness of work area throughout shift.
  • Answered customer inquiries regarding services provided by the Post Office including package tracking information.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Freelance Makeup Artist

BeautyBecomesHer Artistry
Brooklyn, NY
08.2021 - 09.2022
  • Provided personalized advice to customers regarding the selection of products appropriate for their needs.
  • Conducted makeup trials to ensure client approval before special events.
  • Consulted with clients about desired look or color palette prior to application process.
  • Inspected makeup brushes and other tools before use to ensure proper hygiene standards were met.
  • Handled appointment booking, canceling and rescheduling.
  • Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
  • Adapted quickly to last-minute changes in client requests or creative direction.
  • Cleaned display units, tools and testers throughout day to reduce spread of harmful germs or bacteria.
  • Created custom looks for special events, such as weddings, proms, and photo shoots.
  • Demonstrated makeup application techniques to clients based on individual features and preferences.
  • Enhanced natural beauty, focusing on highlighting individual features.
  • Handled sensitive skin issues with care, recommending suitable products.
  • Collaborated with hairstylists, photographers, costume designers, models, and other professionals in the industry.

Freelance Photographer

DoublesXVisions Photography
Brooklyn, NY
08.2021 - 09.2022
  • Created content for various websites, blogs, and social media accounts.
  • Determined project goals, locations and equipment needs by studying assignments and consulting with clients or advertising staff.
  • Provide direction to models and subjects throughout photoshoots while capturing natural expressions.
  • Edited and retouched photos using Adobe Photoshop and Lightroom to enhance image quality.
  • Manipulated and enhanced scanned or digital images using computers and specialized software.
  • Review proofs with clients to determine which images should be printed or published.
  • Cropped, manipulated, and performed color balance for final images.
  • Deliver quality products within deadlines established by clientele.
  • Coordinated and completed photoshoots for individuals, families and small groups.
  • Maintain photography equipment including cameras, lenses, lighting gear, tripods.
  • Managed social media platforms, posting engaging content to increase visibility and client engagement.
  • Conducted on-location photography sessions, adapting to various environments and lighting conditions.

Sales Associate

The Juiice Box
Bushwick, NY
05.2021 - 08.2021
  • Cleaned blenders, mopped and swept floors and stocked coolers.
  • Processed payments using POS systems while ensuring accuracy of all transactions.
  • Scrubbed and polished counters to remove debris and food.
  • Communicated effectively with coworkers regarding customer requests or complaints.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Performed opening and closing duties such as cleaning counters, restocking supplies.
  • Measured ingredients accurately according to recipe specifications.
  • Maintained front-of-house and pick-up window cleanliness to minimize foodborne illnesses.
  • Chopped fruit, washed greens and prepared seeds, nut milk and superfood boosters for easy access and minimal customer wait times.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Adhered to health safety guidelines when preparing food items.
  • Operated a cash register to process customer orders accurately.
  • Maintained safe food handling practices to prevent germ spread.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Tailored orders to address customer allergies and gluten concerns.

Sales Associate

P.F. Chang's
Westbury, NY
03.2020 - 03.2020
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction
  • Cultivated positive guest relations by managing information and orchestrating speedy seatings
  • Conducted dining room and server checks to assess readiness for expected customer loads
  • Verified all square feet of restaurant and lounge exceeded state and federal cleanliness standards
  • Governed dining with natural leadership talents and organizational strategies focused on balancing guest and business needs
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
  • Planned and executed guest parties by organizing menus, spaces and special requests
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings

Sales Associate

Bath & Body Works
Augusta, GA
10.2019 - 03.2020
  • Processed POS transactions, including cash and credit purchases or refunds
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Answered questions about store policies and concerns to support positive customer experiences
  • Efficiently processed new orders, completing daily transactions with remarkable accuracy
  • Helped guests every day by processing payments, monitoring rewards accounts and resolving service concerns

Server

Red Lobster
Elmhurst, NY
05.2017 - 10.2018
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
  • Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
  • Monitored guests for intoxication and immediately reported concerns to management
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
  • Trained incoming staff on the restaurant's practices, culture and procedures to maximize job satisfaction and productivity

Hostess

Red Lobster
Elmhurst, NY
05.2017 - 10.2018
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction
  • Cultivated positive guest relations by managing information and orchestrating speedy seatings
  • Conducted dining room and server checks to assess readiness for expected customer loads
  • Verified all square feet of restaurant and lounge exceeded state and federal cleanliness standards
  • Governed dining with natural leadership talents and organizational strategies focused on balancing guest and business needs
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
  • Planned and executed guest parties by organizing menus, spaces and special requests
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings

Pantry Cook

Red Lobster
Elmhurst, NY
05.2017 - 10.2018
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods
  • Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Maintained composure and work quality while under stress
  • Utilized culinary and cutlery tool to prepare various foods for cooking or cold dish presentations
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
  • Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads

Education

High School Diploma -

High School For Innovations in Advertising & Media
Brooklyn, NY
06.2015

Some College (No Degree) - Liberal Arts and Sciences

Medgar Evers College
Brooklyn, NY

Skills

  • Time management
  • Adaptable Learner
  • Leadership
  • Organization skills
  • Detail-orientated
  • Collaborative attitude

Languages

American Sign Language
Native/ Bilingual

Accomplishments

Photographer of the Year 2024

New York Cannabis Awards Music Festival

Certification

  • ADOBE PHOTOSHOP

References

References available upon request.

Timeline

Seasonal Warehouse Associate

Amazon
11.2024 - 01.2025

Receptionist

Silk Road NYC
01.2024 - Current

Social Media Manager

Silk Road NYC
01.2024 - 11.2024

Seasonal Warehouse Associate

Amazon
09.2023 - 01.2024

Sales Associate

Lincoln Postal
09.2022 - 05.2023

Freelance Makeup Artist

BeautyBecomesHer Artistry
08.2021 - 09.2022

Freelance Photographer

DoublesXVisions Photography
08.2021 - 09.2022

Sales Associate

The Juiice Box
05.2021 - 08.2021

Sales Associate

P.F. Chang's
03.2020 - 03.2020

Sales Associate

Bath & Body Works
10.2019 - 03.2020

Server

Red Lobster
05.2017 - 10.2018

Hostess

Red Lobster
05.2017 - 10.2018

Pantry Cook

Red Lobster
05.2017 - 10.2018

High School Diploma -

High School For Innovations in Advertising & Media

Some College (No Degree) - Liberal Arts and Sciences

Medgar Evers College
Ashley Pascascio