Ashley Pascascio
Brooklyn,NY
Summary
Dynamic professional with a proven track record in transforming challenges into achievements, leveraging strong time management and leadership skills to enhance customer satisfaction and optimize operations. Demonstrated adaptability and a detail-oriented approach drive notable improvements, showcasing exceptional organizational capabilities and a collaborative spirit.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
Silk Road NYC
Jamaica, NY
01.2024 - Current
- Scheduled and confirmed appointments and meetings for management team.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Answered routine questions about store products and instore operations.
Seasonal Warehouse Associate
Amazon
Staten Island, NY
11.2024 - 01.2025
- Ensured all safety regulations were followed at all times while operating machinery.
- Offered support and advice to newer personnel to improve performance.
- Sorted packages into delivery routes by factors such as size, weight and destination.
- Communicated effectively with supervisors regarding progress updates on assigned tasks.
- Sorted and placed materials or items on racks, shelves, or bins for transport to recipient or destination.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Operated scanners, computers, and other equipment to track orders.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Used pallet jacks to move items to and from warehouse locations.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Collaborated with team members to achieve project milestones within set deadlines.
Social Media Manager
Silk Road NYC
Jamaica, NY
01.2024 - 11.2024
- Created and optimized promotional publications and related materials.
- Oversaw special promotional events to drive positive media coverage, boost revenue and enhance sales.
- Guided the visual content creation process, working closely with graphic designers to ensure alignment with brand aesthetics.
- Engaged with and responded to online audience through relevant comments.
- Ensured compliance with company policies when publishing content online.
- Used editing and graphic design tools to create content and visuals for social channels.
- Identified client groups and audiences, determining best way to communicate publicity information.
- Developed content for blog posts, landing pages and social media platforms to further marketing endeavors.
- Assisted in developing strategies for increasing followership and engagement rates.
- Curated user-generated content for promotional use, ensuring alignment with brand standards and copyright laws.
- Utilized Twitter and Facebook to promote products, services and content.
- Designed promotional materials using graphic design software applications.
- Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
- Managed the daily operations of all assigned social media accounts.
- Monitored social media trends and leveraged insights to optimize content strategy and improve audience engagement.
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
- Utilized social media management tools (e.g., Hootsuite, Buffer) to schedule posts, track engagement, and analyze performance.
- Recommended changes in processes or procedures based on feedback from customers or colleagues.
- Produced films and other video products, regulating distribution and operating film library.
Seasonal Warehouse Associate
Amazon
Staten Island, NY
09.2023 - 01.2024
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Maintained cleanliness and organization within the packaging area.
- Collaborated with team members to meet packaging deadlines.
- Reported any discrepancies or issues related to the packaging process immediately to supervisors.
- Assembled cartons, crates, and containers to prepare for shipping.
- Inspected packaging and products for quality control purposes.
- Verified accuracy of contents against order forms before sealing packages.
- Remove completed or defective products or materials, placing on conveyors or loading docks.
- Reported broken items and mechanical problems to mitigate safety issues.
- Ensured timely packaging of products according to company standards.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Ensured compliance with safety regulations while performing packing tasks.
- Sealed containers or materials using glues, fasteners and tape.
Sales Associate
Lincoln Postal
Brooklyn, NY
09.2022 - 05.2023
- Sold stamps, services and packaging.
- Prepared outgoing mail for shipment by placing in designated containers or bags after weighing and affixing postage labels or stamps.
- Sorted and processed incoming mail by sorting into post office boxes, general delivery, and street address.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Received customer complaints regarding service issues at the counter and referred them to supervisor when necessary.
- Weighed parcels, calculating costs based on type, total weight and final destination.
- Provided assistance to customers in completing necessary forms for mailing parcels and letters.
- Handled undeliverable mail in accordance with established procedures.
- Verified accuracy of inventory levels on a regular basis to ensure adequate supplies are available during peak times.
- Inspected parcel wrappings before accepting them from customers to ensure they meet postal regulations.
- Maintained efficient workflow within the department through effective communication with co-workers.
- Maintained accurate records of received cash payments, checks, and credit card transactions.
- Assisted in maintaining cleanliness of work area throughout shift.
- Answered customer inquiries regarding services provided by the Post Office including package tracking information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Freelance Makeup Artist
BeautyBecomesHer Artistry
Brooklyn, NY
08.2021 - 09.2022
- Provided personalized advice to customers regarding the selection of products appropriate for their needs.
- Conducted makeup trials to ensure client approval before special events.
- Consulted with clients about desired look or color palette prior to application process.
- Inspected makeup brushes and other tools before use to ensure proper hygiene standards were met.
- Handled appointment booking, canceling and rescheduling.
- Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
- Adapted quickly to last-minute changes in client requests or creative direction.
- Cleaned display units, tools and testers throughout day to reduce spread of harmful germs or bacteria.
- Created custom looks for special events, such as weddings, proms, and photo shoots.
- Demonstrated makeup application techniques to clients based on individual features and preferences.
- Enhanced natural beauty, focusing on highlighting individual features.
- Handled sensitive skin issues with care, recommending suitable products.
- Collaborated with hairstylists, photographers, costume designers, models, and other professionals in the industry.
Freelance Photographer
DoublesXVisions Photography
Brooklyn, NY
08.2021 - 09.2022
- Created content for various websites, blogs, and social media accounts.
- Determined project goals, locations and equipment needs by studying assignments and consulting with clients or advertising staff.
- Provide direction to models and subjects throughout photoshoots while capturing natural expressions.
- Edited and retouched photos using Adobe Photoshop and Lightroom to enhance image quality.
- Manipulated and enhanced scanned or digital images using computers and specialized software.
- Review proofs with clients to determine which images should be printed or published.
- Cropped, manipulated, and performed color balance for final images.
- Deliver quality products within deadlines established by clientele.
- Coordinated and completed photoshoots for individuals, families and small groups.
- Maintain photography equipment including cameras, lenses, lighting gear, tripods.
- Managed social media platforms, posting engaging content to increase visibility and client engagement.
- Conducted on-location photography sessions, adapting to various environments and lighting conditions.
Sales Associate
The Juiice Box
Bushwick, NY
05.2021 - 08.2021
- Cleaned blenders, mopped and swept floors and stocked coolers.
- Processed payments using POS systems while ensuring accuracy of all transactions.
- Scrubbed and polished counters to remove debris and food.
- Communicated effectively with coworkers regarding customer requests or complaints.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Performed opening and closing duties such as cleaning counters, restocking supplies.
- Measured ingredients accurately according to recipe specifications.
- Maintained front-of-house and pick-up window cleanliness to minimize foodborne illnesses.
- Chopped fruit, washed greens and prepared seeds, nut milk and superfood boosters for easy access and minimal customer wait times.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Adhered to health safety guidelines when preparing food items.
- Operated a cash register to process customer orders accurately.
- Maintained safe food handling practices to prevent germ spread.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Tailored orders to address customer allergies and gluten concerns.
Sales Associate
P.F. Chang's
Westbury, NY
03.2020 - 03.2020
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction
- Cultivated positive guest relations by managing information and orchestrating speedy seatings
- Conducted dining room and server checks to assess readiness for expected customer loads
- Verified all square feet of restaurant and lounge exceeded state and federal cleanliness standards
- Governed dining with natural leadership talents and organizational strategies focused on balancing guest and business needs
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
- Planned and executed guest parties by organizing menus, spaces and special requests
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings
Sales Associate
Bath & Body Works
Augusta, GA
10.2019 - 03.2020
- Processed POS transactions, including cash and credit purchases or refunds
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Answered questions about store policies and concerns to support positive customer experiences
- Efficiently processed new orders, completing daily transactions with remarkable accuracy
- Helped guests every day by processing payments, monitoring rewards accounts and resolving service concerns
Server
Red Lobster
Elmhurst, NY
05.2017 - 10.2018
- Kept register accurate through correct billing, payment processing and cash management practices
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
- Monitored guests for intoxication and immediately reported concerns to management
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
- Trained incoming staff on the restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Hostess
Red Lobster
Elmhurst, NY
05.2017 - 10.2018
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction
- Cultivated positive guest relations by managing information and orchestrating speedy seatings
- Conducted dining room and server checks to assess readiness for expected customer loads
- Verified all square feet of restaurant and lounge exceeded state and federal cleanliness standards
- Governed dining with natural leadership talents and organizational strategies focused on balancing guest and business needs
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
- Planned and executed guest parties by organizing menus, spaces and special requests
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings
Pantry Cook
Red Lobster
Elmhurst, NY
05.2017 - 10.2018
- Used downtimes to prepare ingredients and restock supplies for expected busy periods
- Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Maintained composure and work quality while under stress
- Utilized culinary and cutlery tool to prepare various foods for cooking or cold dish presentations
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
Education
High School Diploma -
High School For Innovations in Advertising & Media
Brooklyn, NY06.2015
Some College (No Degree) - Liberal Arts and Sciences
Medgar Evers College
Brooklyn, NYSkills
- Time management
- Adaptable Learner
- Leadership
- Organization skills
- Detail-orientated
- Collaborative attitude
Languages
American Sign Language
Native/ Bilingual
Accomplishments
Photographer of the Year 2024
New York Cannabis Awards Music Festival
Certification
- ADOBE PHOTOSHOP
References
References available upon request.
Timeline
Seasonal Warehouse Associate
Amazon
11.2024 - 01.2025
Receptionist
Silk Road NYC
01.2024 - Current
Social Media Manager
Silk Road NYC
01.2024 - 11.2024
Seasonal Warehouse Associate
Amazon
09.2023 - 01.2024
Sales Associate
Lincoln Postal
09.2022 - 05.2023
Freelance Makeup Artist
BeautyBecomesHer Artistry
08.2021 - 09.2022
Freelance Photographer
DoublesXVisions Photography
08.2021 - 09.2022
Sales Associate
The Juiice Box
05.2021 - 08.2021
Sales Associate
P.F. Chang's
03.2020 - 03.2020
Sales Associate
Bath & Body Works
10.2019 - 03.2020
Server
Red Lobster
05.2017 - 10.2018
Hostess
Red Lobster
05.2017 - 10.2018
Pantry Cook
Red Lobster
05.2017 - 10.2018
High School Diploma -
High School For Innovations in Advertising & Media
Some College (No Degree) - Liberal Arts and Sciences
Medgar Evers College