Ashley Patton

The Madison at City Place

• Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
• Developed and implemented effective leasing strategies to maximize occupancy rates.
• Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
• Negotiated leases, rental agreements, and other contractual documents related to property management activities.
• Managed all maintenance requests from tenants in a timely manner.
• Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
• Ensured that all rent payments were collected on time by following up with delinquent tenants.
• Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
• Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
• Processed evictions when necessary in accordance with state laws and procedures.
• Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
• Monitored market trends to ensure competitive pricing structures for units under management.
• Advised owners on potential improvements or investments that could increase the value of their properties.
• Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
• Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
• Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
• Analyzed market conditions regularly to identify opportunities for improving operational efficiency.

• Developed and implemented strategies for increasing customer satisfaction and loyalty.
• Traveled to each property between Houston, Austin, San Antonio, The Woodlands, and Katy to ensure correct management measures are being taken care of and residents are happy.
• Monitored the performance of staff, identified areas of improvement, and provided feedback and guidance.
• Evaluated employee performance reviews and took corrective action when necessary.
• Implemented processes to ensure compliance with company policies and procedures.
• Analyzed the complexity of various problems, determining the most appropriate solution.
• Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
• Train new employees on site at all locations on everyday procedures and methods.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Developed a system for tracking inventory and ordering supplies as needed.
• Managed customer service inquiries and complaints in a timely manner.
• Maintained up-to-date knowledge of company products and services.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Collaborated with management on developing strategic plans for achieving business goals.
• Communicated regularly with customers to gain insights into their needs.
• Analyzed data from surveys or feedback forms to identify opportunities for improvement.
• Implemented new procedures or systems to improve efficiency within the organization.

Anatole at The Pines

• Collected monthly assessments, rental fees, deposits and payments.
• Composed and revised legal documents, letters, depositions and court documents.
• Managed day-to-day activities involving tenants, subcontractors and property management.
• Oversaw daily operations, maintenance and administration of various properties.
• Planned, scheduled and coordinated general maintenance or repairs for Anatole at The Pines.
• Educated clients on options to assist in making informed decisions.
• Filed Audits, Writs for demand of possession, evictions, and leasing files.
• Managed leasing team with confidence in decision making.
• Continued leasing as needed along with generating TAA lease documents and renewals.
• Pull delinquency reports.
• Deliver 30 day notice within the tenants unit or complete cares act for prepare for potential possession.
• Post rent and scheduled billing
• Complete FAS accounts and submission of FAS.
• Complete close out on the 26th of every month including all legal documentation of financials and bank deposits.
• Ensure all ledgers are clean with no red balances outstanding.
• Proofread all lease paperwork and process move ins and outs of Onesite
• Maintain a professional, yet friendly atmosphere within the work place.
• Type at least 40 wpm
• Assisted property manager in leasing and marketing activities.
• Created tenant files, maintained records of rental payments, and tracked lease agreements.
• Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
• Conducted regular inspections of properties to identify any needed repairs or improvements.
• Prepared monthly financial reports for review by the property manager.
• Handled complaints from tenants regarding maintenance issues and resolved them promptly.

Anatole at The Pines

• Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
• Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
• Contacted and followed up with tenants on renewal notices.
• Encouraged prospective tenants to fill out applications after property tours.
• Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
• Escalated critical issues to property manager to deliver immediate resolution.
• Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
• Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
• Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
• Experienced in dealing with new construction, luxury apartments, condominiums with 4 different communities such as (The First Residences At First National located in OKC, Panther Hollow located in Marble Falls, TX, The View at Crown Ridge located in San Antonio, and of course Anatole at Te Pines located in Conroe TX).
• Increased occupancy through dynamic marketing initiatives.
• Conducted background checks on applicants.
• Maintained accurate records of correspondence with and from tenants.
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Inspected vacant units and ensured they were ready for showings.

• Organized and maintained systems to track leads coming from social media, website and other funnels.
• Located potential listings and set up meetings to capitalize on opportunities.
• Performed minor room adjustments to freshen up environments.
• Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
• Created professional presentations to creatively communicate design intent and direction.

• Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
• Imparted medical, operational and patient care knowledge to junior nurses to maximize performance and quality of team operations.
• Counseled caregivers and families on end-of-life planning and educated on patient care options.
• Coordinated with healthcare team to establish, enact and evaluate patient care plans.

• Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
• Immunized patients against influenza and pneumonia to protect vulnerable populations from serious illnesses.
• Provided skilled direct nursing care to seriously ill patients in Neuro/ICU department.
• Evaluated and adjusted life support equipment, tubing and peripheral devices providing critical assistance to fragile patients.

• Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
• Recorded vital signs and medical history for several patients each hour.
• Educated patients about medications, procedures and physician's instructions.
• Scheduled appointments for patients via phone and in person.
• Recorded observations and baseline measurements to maintain accurate medical records.