Ashley Patton
Chicago,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Nursing Assistant
University of Chicago Medical Center
Chicago , IL
02.2012 - Current
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Maintained sanitary conditions by providing immediate wound care and dressing changes.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Collected specimens for laboratory testing such as urine samples and blood draws.
- Prepared treatment rooms for examinations by stocking them with necessary supplies and ensuring that all equipment was in proper working order.
- Performed basic nursing skills such as changing wound dressings and administering enemas.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Engaged with patient family and friends to provide courteous visit experience.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
Patient Service Representative
University of Chicago Medical Center
Chicago , IL
02.2021 - 04.2024
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Sorted and distributed incoming mail daily.
- Scanned documents into electronic health record system as needed.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Assisted with scheduling follow-up appointments according to provider availability.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scheduled patient appointments over phone and in person, maximizing productivity.
Youth Specialist
Sadie Waterford Manor
Chicago , IL
01.2012 - 05.2014
- Assisted in developing individualized plans for youth to reach their goals.
- Provided support, guidance and mentoring to youth with social, emotional and behavioral challenges.
- Monitored progress of youth through data collection and analysis.
- Facilitated group activities for at-risk youth to promote positive behavior change.
- Conducted needs assessments and developed interventions to address identified needs of the youth.
- Maintained accurate records regarding services provided to each client and youth.
- Acted as a liaison between families, schools and community resources to ensure successful outcomes for the clients and youth.
- Created an environment that is safe, caring, respectful and supportive for the youth served.
- Developed strategies to increase self-esteem and resilience among the youth population served.
- Provided crisis intervention when necessary while maintaining safety of all parties involved.
- Attended trainings relevant to working with at-risk populations such as mental health first aid training.
- Provided transportation services for participants enrolled in programs operated by the organization.
- Advocated for at-risk youth to improve daily environments and long-term prospects.
- Encouraged each program participant to interact and provided numerous opportunities to engage with others and enjoy activities.
- Verified program performance against goals by assessing regular reports, identified areas in need of improvement and handled service delivery, internal operations, and program outreach.
CNA
Alden Wentworth Nursing Home
Chicago , IL
08.2010 - 01.2012
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Monitored food intake and output as directed by nursing staff.
Home Health Aide
Help at Home Senior Care
Chicago , IL
11.2009 - 02.2010
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Education
Certified Sterile Processing Technician Program
Steri-Central
Chicago, IL01-2024
CNA
Samland Institute
Chicago, IL06-2010
High School Diploma -
Englewood Technical Preparatory High school
Chicago, IL06-2008
Some College (No Degree) -
Kennedy King Community College
Chicago, ILSkills
- Patient Assessment
- Medical Billing
- System updates
- Customer Service
- Office Administration
- Patient Relations
- Supply Restocking
- Vital Sign Monitoring
- Patient Feeding
- Quality Assurance
- Mobility Assistance
- Medical Terminology Knowledge
- Monitoring Fluids
- HIPAA
- Computer Literate
- Basic Life Support
- Patient Care and Safety
- Patient-Focused Care
- Client Documentation
- Behavior Redirection
- Direct Patient Care
- Catheter Care
- Patient Care
- Behavior Management
- Family support and assistance
- Crisis Intervention
- Knowledge of medical terminology
- Insurance Verification
- Payment Collection
- Eligibility Determination
- Scheduling Diagnostic Procedures
- Phone and Email Etiquette
- Call Screening
- Flexible Schedule
Timeline
Patient Service Representative
University of Chicago Medical Center
02.2021 - 04.2024
Nursing Assistant
University of Chicago Medical Center
02.2012 - Current
Youth Specialist
Sadie Waterford Manor
01.2012 - 05.2014
CNA
Alden Wentworth Nursing Home
08.2010 - 01.2012
Home Health Aide
Help at Home Senior Care
11.2009 - 02.2010
Certified Sterile Processing Technician Program
Steri-Central
CNA
Samland Institute
High School Diploma -
Englewood Technical Preparatory High school
Some College (No Degree) -
Kennedy King Community College
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