Ashley Paulk
Miami,FL
Summary
Goal-oriented, dedicated administrative professional well-versed in communication and team building. My unique perspective as a millennial woman has enriched my approach to problem-solving and collaboration. I recognize the value of diversity and inclusion in driving innovation and fostering a supportive work culture. I am poised to continue making meaningful contributions in roles that prioritize both client satisfaction and team success.
Overview
9
9
years of professional experience
Work History
Environmental Technician Team Lead
West Kendall Baptist Hospital
Miami, FL
04.2023 - 01.2024
- Developed work schedules to ensure adequate staffing coverage throughout the facility.
- Monitored inventory levels of cleaning supplies and equipment.
- Trained new employees on proper sanitation techniques and safety protocols.
- Performed daily inspections of patient rooms, nursing units, restrooms, and other common areas to ensure they met hospital standards of cleanliness.
- Conducted regular rounds throughout the building to identify any unsafe conditions or hazards requiring corrective action.
- Enforced safety regulations among housekeeping staff members.
- Participated in quality improvement initiatives aimed at improving overall environmental services operations.
- Prepared reports summarizing activities performed by housekeeping staff members.
- Collaborated with other departments within the organization such as Engineering, Security, Food Service., when necessary.
- Attended meetings and training sessions as required by management.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Verified each completed room against standard plans to maintain consistency.
- Ensured that housekeeping staff followed proper cleaning procedures and standards.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Communicated with maintenance team on damages to repair.
Environmental Technician
West Kendall Baptist Hospital
Miami, FL
10.2022 - 04.2023
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Emptied trash receptacles and disposed of waste materials properly.
- Stocked linen closets with fresh linens as needed.
- Replenished supplies such as soap, toilet paper and paper towels in restrooms.
- Responded promptly to requests for housekeeping services from staff or visitors.
- Followed safety procedures when using chemical agents to clean surfaces or laundry detergents when washing linens and clothes.
- Inspected all areas after completion of work to ensure that they were cleaned properly.
- Reported any damages or maintenance needs to supervisor immediately upon discovery.
- Kept storage areas organized and free of clutter by disposing of unused items appropriately.
- Adhered to departmental policies regarding safety protocols while performing job duties.
- Responded quickly to calls for spills and other potentially dangerous situations.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
Loss Prevention Detective
TJ Maxx
Miami, FL
10.2021 - 09.2022
- Maintained excellent attendance record, consistently arriving to work on time.
- Adhered to social distancing protocols and wore mask or face shield.
- Participated in team-building activities to enhance working relationships.
- Created plans and communicated deadlines to complete projects on time.
- Monitored store entrances and exits for potential security threats.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used Microsoft Word and other software tools to create documents and other communications.
- Conducted research, gathered information from multiple sources and presented results.
- Analyzed data from security systems such as CCTV cameras to identify patterns in criminal activity.
- Developed strategies for preventing losses due to employee theft or fraud.
- Maintained detailed records of all investigations, apprehensions, and other activities related to loss prevention.
- Identified areas of improvement within existing loss prevention processes.
- Provided training on proper safety protocols for employees handling money transactions or high value items.
- Performed random audits of inventory levels throughout the store.
- Advised management on best practices for reducing shrinkage and improving overall security measures.
- Inspected fire extinguishers, alarms, sprinkler systems, locks. on a regular basis to ensure they are functioning properly.
Loss Prevention Customer Service Assoc.
TJ Maxx
miami, Florida
07.2021 - 10.2021
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked flexible hours across weekend and holiday shifts.
- Used Microsoft Word and other software tools to create documents and other communications.
Customer Experience Coordinator
TJ Maxx
Miami, Florida
10.2016 - 07.2021
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Helped customers understand return policies and processed items.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Communicated professionally with colleagues and customers
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular training sessions for employees on best practices for providing excellent customer service.
- Developed strategies for addressing common issues that arise during the customer experience journey.
- Recommended changes or improvements in existing processes or procedures related to the delivery of services and products.
- Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
Direct Support Professional
Sunrise
Miami, Florida
11.2018 - 07.2019
- Administered medication as directed by physician. Keep a record of medications given and restock of medication for each client for the following day.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Recorded status and duties completed in logbooks for management.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
Medical Assistant Intern
Dr. Michael Canning (late)
Miami, Florida
02.2017 - 06.2017
- Welcomed patients and inquired about wellbeing since last treatment.
- Prepared patient charts accurately for the doctor.
- Obtained client medical history, medication information, symptoms and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Assist with preparation of examination/surgical room.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Performed clerical duties, such as word processing, data entry, answering phones, filing and scheduling patients for follow-up visit.
Cashier
TJ Maxx
Miami, Florida
10.2014 - 10.2016
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Created price tags and merchandise signs.
- Mentored new team members on sales software system operation.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Stocked, tagged and displayed merchandise as required.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Processed customer refunds and exchanges according to established guidelines.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Applied Science - Medical Assisting
City College
9300 S. Dadeland Boulevard, Suite 200, Miami, FL High School Diploma -
HJ Robinson High School
Grand Turk, Turks & Caicos Islands, BWICXCs -
The Caribbean Examination Council (CXC)
Skills
- Proficient use of MS Office Suite
- Customer Care
- Data Entry & Analysis
- Time Management
- Strong organization and collaboration skills
- Exceptional customer service
- Training and coaching
- De-Escalation Techniques
- Relationship Building
- Report Preparation
- Adaptability and Flexibility
References
References available upon request.
Timeline
Environmental Technician Team Lead
West Kendall Baptist Hospital
04.2023 - 01.2024
Environmental Technician
West Kendall Baptist Hospital
10.2022 - 04.2023
Loss Prevention Detective
TJ Maxx
10.2021 - 09.2022
Loss Prevention Customer Service Assoc.
TJ Maxx
07.2021 - 10.2021
Direct Support Professional
Sunrise
11.2018 - 07.2019
Medical Assistant Intern
Dr. Michael Canning (late)
02.2017 - 06.2017
Customer Experience Coordinator
TJ Maxx
10.2016 - 07.2021
Cashier
TJ Maxx
10.2014 - 10.2016
Associate of Applied Science - Medical Assisting
City College
High School Diploma -
HJ Robinson High School
CXCs -
The Caribbean Examination Council (CXC)