Ashley Payne
Facer At FedEx Ground
Overland Park,KS
Summary
Responsible and reliable employee with five years in customer service industry. Excellent motivational leader effectively communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
1
1
Certification
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Facer/Package Handler
FedEx Ground
Olathe, KS
10.2020 - Current
- I started at FedEx Ground in October of 2020 as a package handler.
- I worked handling smalls packages and then moved into loading trucks and trailers.
- About a month into working there they promoted me to having a facer position.
- Now (as a facer) I do all package handler duties, as well as fix jams, work with the managers, oversee van lines and unload, etc.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Assisted sort managers with tasks during busy periods, developing new skills in facing and package handling while boosting warehouse efficiency.
Cashier
Price Chopper
Overland Park, KS
12.2019 - 02.2020
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards.
- Reviewed and resolved differences between accounting information and cash drawer.
- Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
- Helped over [Number] guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Server
The Other Place Bar And Grill - O.p
Overland Park, KS
10.2019 - 12.2019
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Shift Lead
Freezing Moo
09.2018 - 05.2019
- Watch over all employees during shifts.
- Take orders per customer request, and complete cash register duties.
- Complete cleaning duties.
- Open and close the store properly, making sure everything is prepped and ready for the next day.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Nanny
Self Employed
01.2016 - 01.2019
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Assisted with light housekeeping duties as well as running errands.
- Earned CPR certification to expand skills and gain better understanding of childcare field.
- Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
- Assisted children with homework assignments and special projects across different subjects.
Education
High School Diploma -
08.2016 - 04.2020
Skills
Initiative
Communication
Adobe PhotoshopAutoCADCash registerCPRCustomer ServiceLeadershipCertification
Certified CPR - 2018
Timeline
Facer/Package Handler - FedEx Ground
10.2020 - Current
Cashier - Price Chopper
12.2019 - 02.2020
Server - The Other Place Bar And Grill - O.p
10.2019 - 12.2019
Shift Lead - Freezing Moo
09.2018 - 05.2019
Certified CPR - 2018
08-2018
Olathe East High School - High School Diploma,
08.2016 - 04.2020
Nanny - Self Employed
01.2016 - 01.2019