Ashley Payne
Rocky Top,TN
Summary
Dynamic and results-driven professional with extensive experience at Food City and a proven track record in project management and customer service. Adept at enhancing operational efficiencies and fostering team collaboration, I excel in user interface design and employee training, driving sales growth and ensuring high standards of service. Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front End Manager
Food City
Knoxville, TN
04.2025 - Current
Cashier
Lees Food Mart
Clinton, TN
10.2024 - 02.2025
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Conducted price checks for special orders or discounts as requested by customers.
- Collected payments and provided accurate change.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed sales transactions to prevent long customer wait times.
Assistant Manager
Lee's Food Mart
07.2024 - 09.2024
- Enforced company policies and procedures to strengthen operational standards across departments.
- Enhanced sales by implementing merchandising and promotional improvements.
- Planned and prepared workflow schedules, delegating tasks for team members.
- Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
- Opened and closed store.
- Answered questions from customer over the phone, email, and in person.
- Order products and stocked shelves.
- Handled money, bank deposits.
Shift Leader
KFC
05.2024 - 07.2024
- Utilized security, safety, and loss prevention strategies during shifts.
- Collaborated with team members to improve performance and implement training updates.
- Kept areas clean, neat, and inspection-ready always, maintaining strict compliance with guidelines to keep products within tight tolerances.
- Set up, adjusted, and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
- Assisted store management with meeting standards of service and quality in daily operations.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity prepare food.
Assistant Manager
Murphy's USA Gas Station
01.2024 - 05.2024
- I care for the residents living within the building such as feeding them, helping them in and out of bed, bathing them, spending time with them, changing their clothes and anything else they may need.
- Provided patients/residents with care and companionship.
- Checked vital signs.
- Cleaned and sanitized rooms.
Store Manager
Dollar General
01.2020 - 08.2023
- Enforced company policies and procedures to strengthen operational standards across departments.
- Enhanced sales by implementing merchandising and promotional improvements.
- Planned and prepared workflow schedules, delegating tasks for team members.
- Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
- Opened and closed store.
- Answered questions from customer over the phone, email, and in person.
Education
High School Diploma -
Union County High School
Maynardville, TN01-2014
Skills
- Project management
- User interface design
- HTML/CSS coding
- JavaScript development
- Software testing
- Version control
- Customer service
- Team building
- Time management
- Inventory management
- Employee training
- Effective communication
- Problem solving
- File management
- Good judgment
- Effective planning
- Performance reviewing
- Employee supervision
- Staff supervision
Certification
- CNA, 06/01/24 to 06/30/29
- Servsafe, 06/01/24 to 06/30/29
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front End Manager
Food City
04.2025 - Current
Cashier
Lees Food Mart
10.2024 - 02.2025
Assistant Manager
Lee's Food Mart
07.2024 - 09.2024
Shift Leader
KFC
05.2024 - 07.2024
Assistant Manager
Murphy's USA Gas Station
01.2024 - 05.2024
Store Manager
Dollar General
01.2020 - 08.2023
High School Diploma -
Union County High School
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