Ashley Payton
Jacksonville,FL
Summary
Dynamic customer service professional with extensive experience at Walmart, excelling in conflict resolution and performance improvement. Proven track record of enhancing customer satisfaction through effective complaint resolution and relationship building. Skilled in training and mentoring staff, fostering a collaborative environment that drives operational excellence and boosts loyalty.
Overview
9
9
years of professional experience
Work History
Teamlead
Walmart
Jacksonville, FL
11.2017 - Current
- Provided exceptional customer service by resolving inquiries and complaints efficiently.
- Assisted customers in locating products, enhancing shopping experience and satisfaction.
- Processed transactions accurately using point-of-sale systems to ensure smooth checkout operations.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Handled returns and exchanges while adhering to company policies effectively.
- Trained new staff on customer service protocols and operational procedures for efficiency improvement.
- Monitored inventory levels and restocked shelves as needed to prevent product shortages.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Educated customers on promotions and loyalty programs to boost engagement and participation.
Customer Service Representative
Walmart
Jacksonville, FL
11.2016 - Current
- Provided exceptional customer service by resolving inquiries and complaints efficiently.
- Assisted customers in locating products, enhancing shopping experience and satisfaction.
- Processed transactions accurately using point-of-sale systems to ensure smooth checkout operations.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Handled returns and exchanges while adhering to company policies effectively.
- Trained new staff on customer service protocols and operational procedures for efficiency improvement.
- Monitored inventory levels and restocked shelves as needed to prevent product shortages.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Educated customers on promotions and loyalty programs to boost engagement and participation.
Education
High School Diploma -
Robert E. Lee
Jacksonville, FL05.2014
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Quality control
- Workplace safety
- Schedule management
- Process improvement
- Complaint resolution
- Operations management
- Production monitoring
- Product management
- Influencing skills
- Relationship building
- Invoice verification
- Human resources management
- Stakeholder management
- Client communication
- Financial acumen
- Employee training
- Task delegation
- Strategic planning
- Workflow management
- Risk management
- Marketing
Timeline
Teamlead
Walmart
11.2017 - Current
Customer Service Representative
Walmart
11.2016 - Current
High School Diploma -
Robert E. Lee