Organized, dependable, hardworking candidate successful at managing multiple priorities with a positive attitude. Versed in customer service, appointment scheduling and management principles.
Overview
13
13
years of professional experience
Work History
Registration Specialist
IU Health North Hospital
01.2023 - Current
Provide exceptional customer service to patients during registration, addressing concerns and answering questions promptly.
Assist in training new Registration Specialists.
Complete registration paperwork, verifying accurate patient information.
Coordinat scheduling for patient follow-up appointments in accordance with physician requests.
Coordinate scheduling for patient testing requested by physicians.
Collect copays and verify insurance coverage to complete check-ins.
Update patient contact information to support accurate electronic medical records.
Uphold HIPAA regulations and standards for protecting patient information.
Contribute to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Enhance patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Provide compassionate customer service, creating a welcoming atmosphere for patients.
Help patients complete necessary medical forms and documentation.
Complete patient referrals to other medical specialists.
Office Manager
Stock Yards Bank & Trust
08.2018 - 05.2019
Wrote reports detailing branch activities.
Scheduled staffing for the branch.
Supervise the work of three Service Associates.
Assessed employee performance and developed improvement plans.
Support upper management with administrative tasks, including employee performance review and policy implementation.
Held sales coaching sessions.
Created marketing materials.
Maintained friendly and professional customer interactions.
Responded to customer requests via telephone and email and effectively answered questions and inquiries.
Set up and updated customer accounts with interactions, payments and personal information.
Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
Recommended loan approvals and denials based on customer loan application reviews.
Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Met with prospecting clients to generate new business.
Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability.
Service Associate II
Stock Yards Bank & Trust
01.2017 - 08.2018
Executed customer transactions, including deposits, withdrawals, payments, and official checks.
Executed wire transfers, stop payments and account transfers.
Processed foreign currency orders.
Operated as Vault Teller.
Processed quarterly vault and cash drawer audits.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Maintained friendly and professional customer interactions.
Provided accurate answers and solutions to customer concerns, inquiries and complaints.
Helped generate sales and identified leads.
Contacted and met with current and potential clients to pursue sales and gather funds.
Assisted Private, Business, and Commercial Bankers in opening/closing accounts and account maintenance for clients.
Processed orders for branch merchandise and marketing material.
Performed monthly alarm and camera tests.
Maintained confidentiality of bank records and client information.
Directed specific questions to appropriate branch personnel.
Actively pursued personal learning and development opportunities.
Branch Sales and Service Representative
PNC Bank
05.2016 - 12.2016
Organized, stocked and maintained the teller window area.
Executed customer transactions, including deposits, withdrawals, payments, money orders and official checks.
Executed wire transfers, stop payments and account transfers.
Processed foreign currency orders.
Operated as Vault Teller and Teller Lead.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Processed quarterly Vault and ATM audits.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Maintained friendly and professional customer interactions.
Provided accurate answers and solutions to customer concerns, inquiries and complaints.
Helped generate sales and identified leads.
Contacted and met with current and potential clients to pursue sales and gather funds.
Maintained confidentiality of bank records and client information.
Directed specific questions to appropriate branch personnel.
Actively pursued personal learning and development opportunities.
Bank Teller
First Financial Bank
08.2011 - 08.2015
Executed customer transactions, including deposits, withdrawals, payments, money orders, and official checks.
Balanced cash advance machine and ATM daily.
Processed quarterly vault and cash drawer audits.
Trained employees on cash drawer operation, branch procedures, and federal regulations.
Answered telephone inquiries on banking products including checking, savings, and loans.
Maintained friendly and professional customer interactions.
Provided accurate answers and solutions to customer concerns, inquiries and complaints.
Helped generate sales and identified leads.
Performed monthly alarm and camera tests.
Maintained confidentiality of bank records and client information.
Directed specific questions to appropriate branch personnel.
Responsible for opening and closing drive up branch as well as operating vault when needed.
Trained as fill in for Head Teller/Vault Teller.
Education
Associate of Science - General Studies
Indiana Wesleyan University
Marion, IN
2017
High School Diploma - undefined
Booker T. Washington High School
Terre Haute, IN
2011
Skills
Team leadership
Reliable
Positive
Strong work ethic
Self-motivated
Extremely organized
Goal-oriented
Exceptional customer service
Excellent communication skills
Payment Collection
HIPAA Compliance
Insurance Verification
Front Desk Operations
Telephone Etiquette
Appointment Scheduling
Patient Registration
Scheduling Tests and Procedures
Timeline
Registration Specialist
IU Health North Hospital
01.2023 - Current
Office Manager
Stock Yards Bank & Trust
08.2018 - 05.2019
Service Associate II
Stock Yards Bank & Trust
01.2017 - 08.2018
Branch Sales and Service Representative
PNC Bank
05.2016 - 12.2016
Bank Teller
First Financial Bank
08.2011 - 08.2015
Associate of Science - General Studies
Indiana Wesleyan University
High School Diploma - undefined
Booker T. Washington High School
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