Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Peabody

Westfield,IN

Summary

Organized, dependable, hardworking candidate successful at managing multiple priorities with a positive attitude. Versed in customer service, appointment scheduling and management principles.

Overview

13
13
years of professional experience

Work History

Registration Specialist

IU Health North Hospital
01.2023 - Current
  • Provide exceptional customer service to patients during registration, addressing concerns and answering questions promptly.
  • Assist in training new Registration Specialists.
  • Complete registration paperwork, verifying accurate patient information.
  • Coordinat scheduling for patient follow-up appointments in accordance with physician requests.
  • Coordinate scheduling for patient testing requested by physicians.
  • Collect copays and verify insurance coverage to complete check-ins.
  • Update patient contact information to support accurate electronic medical records.
  • Uphold HIPAA regulations and standards for protecting patient information.
  • Contribute to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Enhance patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Provide compassionate customer service, creating a welcoming atmosphere for patients.
  • Help patients complete necessary medical forms and documentation.
  • Complete patient referrals to other medical specialists.

Office Manager

Stock Yards Bank & Trust
08.2018 - 05.2019
  • Wrote reports detailing branch activities.
  • Scheduled staffing for the branch.
  • Supervise the work of three Service Associates.
  • Assessed employee performance and developed improvement plans.
  • Support upper management with administrative tasks, including employee performance review and policy implementation.
  • Held sales coaching sessions.
  • Created marketing materials.
  • Maintained friendly and professional customer interactions. 
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Set up and updated customer accounts with interactions, payments and personal information.
  • Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Met with prospecting clients to generate new business.
  • Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability. 

Service Associate II

Stock Yards Bank & Trust
01.2017 - 08.2018
  • Executed customer transactions, including deposits, withdrawals, payments, and official checks.
  • Executed wire transfers, stop payments and account transfers.
  • Processed foreign currency orders.
  • Operated as Vault Teller.
  • Processed quarterly vault and cash drawer audits.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Maintained friendly and professional customer interactions.
  • Provided accurate answers and solutions to customer concerns, inquiries and complaints.
  • Helped generate sales and identified leads.
  • Contacted and met with current and potential clients to pursue sales and gather funds.
  • Assisted Private, Business, and Commercial Bankers in opening/closing accounts and account maintenance for clients.
  • Processed orders for branch merchandise and marketing material.
  • Performed monthly alarm and camera tests.
  • Maintained confidentiality of bank records and client information.
  • Directed specific questions to appropriate branch personnel.
  • Actively pursued personal learning and development opportunities.

Branch Sales and Service Representative

PNC Bank
05.2016 - 12.2016
  • Organized, stocked and maintained the teller window area.
  • Executed customer transactions, including deposits, withdrawals, payments, money orders and official checks.
  • Executed wire transfers, stop payments and account transfers.
  • Processed foreign currency orders.
  • Operated as Vault Teller and Teller Lead.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Processed quarterly Vault and ATM audits.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Maintained friendly and professional customer interactions.
  • Provided accurate answers and solutions to customer concerns, inquiries and complaints.
  • Helped generate sales and identified leads.
  • Contacted and met with current and potential clients to pursue sales and gather funds.
  • Maintained confidentiality of bank records and client information.
  • Directed specific questions to appropriate branch personnel.
  • Actively pursued personal learning and development opportunities.

Bank Teller

First Financial Bank
08.2011 - 08.2015
  • Executed customer transactions, including deposits, withdrawals, payments, money orders, and official checks.
  • Balanced cash advance machine and ATM daily.
  • Processed quarterly vault and cash drawer audits.
  • Trained employees on cash drawer operation, branch procedures, and federal regulations.
  • Answered telephone inquiries on banking products including checking, savings, and loans.
  • Maintained friendly and professional customer interactions.
  • Provided accurate answers and solutions to customer concerns, inquiries and complaints.
  • Helped generate sales and identified leads.
  • Performed monthly alarm and camera tests.
  • Maintained confidentiality of bank records and client information.
  • Directed specific questions to appropriate branch personnel.
  • Responsible for opening and closing drive up branch as well as operating vault when needed.
  • Trained as fill in for Head Teller/Vault Teller.

Education

Associate of Science - General Studies

Indiana Wesleyan University
Marion, IN
2017

High School Diploma - undefined

Booker T. Washington High School
Terre Haute, IN
2011

Skills

  • Team leadership
  • Reliable
  • Positive
  • Strong work ethic
  • Self-motivated
  • Extremely organized
  • Goal-oriented
  • Exceptional customer service
  • Excellent communication skills
  • Payment Collection
  • HIPAA Compliance
  • Insurance Verification
  • Front Desk Operations
  • Telephone Etiquette
  • Appointment Scheduling
  • Patient Registration
  • Scheduling Tests and Procedures

Timeline

Registration Specialist

IU Health North Hospital
01.2023 - Current

Office Manager

Stock Yards Bank & Trust
08.2018 - 05.2019

Service Associate II

Stock Yards Bank & Trust
01.2017 - 08.2018

Branch Sales and Service Representative

PNC Bank
05.2016 - 12.2016

Bank Teller

First Financial Bank
08.2011 - 08.2015

Associate of Science - General Studies

Indiana Wesleyan University

High School Diploma - undefined

Booker T. Washington High School
Ashley Peabody