Ashley Peabody
Westfield,IN
Summary
Organized, dependable, hardworking candidate successful at managing multiple priorities with a positive attitude. Versed in customer service, appointment scheduling and management principles.
Overview
13
13
years of professional experience
Work History
Registration Specialist
IU Health North Hospital
2023.01 - Current
- Provide exceptional customer service to patients during registration, addressing concerns and answering questions promptly.
- Assist in training new Registration Specialists.
- Complete registration paperwork, verifying accurate patient information.
- Coordinat scheduling for patient follow-up appointments in accordance with physician requests.
- Coordinate scheduling for patient testing requested by physicians.
- Collect copays and verify insurance coverage to complete check-ins.
- Update patient contact information to support accurate electronic medical records.
- Uphold HIPAA regulations and standards for protecting patient information.
- Contribute to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Enhance patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Provide compassionate customer service, creating a welcoming atmosphere for patients.
- Help patients complete necessary medical forms and documentation.
- Complete patient referrals to other medical specialists.
Office Manager
Stock Yards Bank & Trust
2018.08 - 2019.05
- Wrote reports detailing branch activities.
- Scheduled staffing for the branch.
- Supervise the work of three Service Associates.
- Assessed employee performance and developed improvement plans.
- Support upper management with administrative tasks, including employee performance review and policy implementation.
- Held sales coaching sessions.
- Created marketing materials.
- Maintained friendly and professional customer interactions.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Set up and updated customer accounts with interactions, payments and personal information.
- Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
- Recommended loan approvals and denials based on customer loan application reviews.
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Met with prospecting clients to generate new business.
- Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability.
Service Associate II
Stock Yards Bank & Trust
2017.01 - 2018.08
- Executed customer transactions, including deposits, withdrawals, payments, and official checks.
- Executed wire transfers, stop payments and account transfers.
- Processed foreign currency orders.
- Operated as Vault Teller.
- Processed quarterly vault and cash drawer audits.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Maintained friendly and professional customer interactions.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Helped generate sales and identified leads.
- Contacted and met with current and potential clients to pursue sales and gather funds.
- Assisted Private, Business, and Commercial Bankers in opening/closing accounts and account maintenance for clients.
- Processed orders for branch merchandise and marketing material.
- Performed monthly alarm and camera tests.
- Maintained confidentiality of bank records and client information.
- Directed specific questions to appropriate branch personnel.
- Actively pursued personal learning and development opportunities.
Branch Sales and Service Representative
PNC Bank
2016.05 - 2016.12
- Organized, stocked and maintained the teller window area.
- Executed customer transactions, including deposits, withdrawals, payments, money orders and official checks.
- Executed wire transfers, stop payments and account transfers.
- Processed foreign currency orders.
- Operated as Vault Teller and Teller Lead.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Processed quarterly Vault and ATM audits.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Maintained friendly and professional customer interactions.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Helped generate sales and identified leads.
- Contacted and met with current and potential clients to pursue sales and gather funds.
- Maintained confidentiality of bank records and client information.
- Directed specific questions to appropriate branch personnel.
- Actively pursued personal learning and development opportunities.
Bank Teller
First Financial Bank
2011.08 - 2015.08
- Executed customer transactions, including deposits, withdrawals, payments, money orders, and official checks.
- Balanced cash advance machine and ATM daily.
- Processed quarterly vault and cash drawer audits.
- Trained employees on cash drawer operation, branch procedures, and federal regulations.
- Answered telephone inquiries on banking products including checking, savings, and loans.
- Maintained friendly and professional customer interactions.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Helped generate sales and identified leads.
- Performed monthly alarm and camera tests.
- Maintained confidentiality of bank records and client information.
- Directed specific questions to appropriate branch personnel.
- Responsible for opening and closing drive up branch as well as operating vault when needed.
- Trained as fill in for Head Teller/Vault Teller.
Education
Associate of Science - General Studies
Indiana Wesleyan University
Marion, IN2017
High School Diploma - undefined
Booker T. Washington High School
Terre Haute, IN2011
Skills
- Team leadership
- Reliable
- Positive
- Strong work ethic
- Self-motivated
- Extremely organized
- Goal-oriented
- Exceptional customer service
- Excellent communication skills
- Payment Collection
- HIPAA Compliance
- Insurance Verification
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Patient Registration
- Scheduling Tests and Procedures
Timeline
Registration Specialist
IU Health North Hospital
2023.01 - Current
Office Manager
Stock Yards Bank & Trust
2018.08 - 2019.05
Service Associate II
Stock Yards Bank & Trust
2017.01 - 2018.08
Branch Sales and Service Representative
PNC Bank
2016.05 - 2016.12
Bank Teller
First Financial Bank
2011.08 - 2015.08
Associate of Science - General Studies
Indiana Wesleyan University
High School Diploma - undefined
Booker T. Washington High School
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