Ashley Peaks
Douglasville,GA
Summary
Energetic and eager to grow with a company. Reliable and professional, always displaying a great attitude. Excellent communication and relationship building skills with 10+years of customer service experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Cricket Wireless
06.2018 - Current
- Responsible for full operation of retail store including opening, closing, staffing, cash and inventory.
- Ability to motivate, encourage, and train winning sales team.
- Thrives in dynamic and high-energy environment.
- Deliver outstanding customer service.
- Provide answers directly to customers concerning billing processes, service plan upgrades and other customer service-related issues inquiries.
Dental Assistant Externship
Hiram Dental Group
08.2023 - 08.2023
- Preparing patients for dental work
- Helping with infection control by sterilizing and disinfecting instruments, setting up instrument trays, preparing materials, and assisting with dental procedures
- Exposing dental x-rays from dental diagnostics and caring for dental x-ray equipment
- Caring for dental equipment.
Assistant Manager
Honey Baked Ham
08.2013 - 02.2018
- Assisting manager in organizing, planning and implementing strategy
- Coordinating retail store operations
- Ensuring store schedules and objectives are met by employees
- Coordinate daily customer service operations ( sales processes, orders and payments). Track progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs.
- Supervise and motivate staff to perform their best. Communicate with clients and evaluate their needs.
- Handle complaints from customers
- Research emerging products and use information to update store’s merchandise.
- Make sure all employees adhere to company’s policies and guidelines.
- Act as our store’s representative and set example for our staff.
Customer Service
OXFORD CLEANERS
08.2011 - 08.2013
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers at beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greet customers entering establishments.
- Maintain clean and orderly checkout areas
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, price scanners
- Resolve customer complaints
- Answer customers' questions, and provide information on procedures or policies
- Stock shelves, and mark prices on shelves and items. Offer customers carry-out service at completion of transaction.
Education
Some College (No Degree) -
West Georgia Technical College
Douglasville, GAHigh School Diploma -
Lithia Springs Comprehensive High School
Lithia Springs, GA05.2011
Certificate in Dental Assisting - Dental Assisting
Atlanta Dental Assistant School
Decatur, GA09.2023
Skills
- Customer Service
- Retail Management
- Key Holder
- Basic Math
- Merchandising
- Employee Evaluation
- Sales Management (3 years)
- Management
- Supervising Experience
- Store Management Experience
- Inventory Control
- Dental Assisting
- Infection Control Training
- Certifications and Licenses
- ServSafe
Certification
February 2017 to February 2020
CPR
June 2023 to June 2025
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Dental Assistant Externship
Hiram Dental Group
08.2023 - 08.2023
Manager
Cricket Wireless
06.2018 - Current
Assistant Manager
Honey Baked Ham
08.2013 - 02.2018
Customer Service
OXFORD CLEANERS
08.2011 - 08.2013
Some College (No Degree) -
West Georgia Technical College
High School Diploma -
Lithia Springs Comprehensive High School
Certificate in Dental Assisting - Dental Assisting
Atlanta Dental Assistant School