Ashley Pearson
Tijeras,NM
Summary
Reliable professional with extensive experience in cash handling and customer service. Proven ability to resolve conflicts, assist customers, and maintain an organized workspace. Aiming to leverage skills to enhance customer experiences.
Overview
8
8
years of professional experience
Work History
Cashier/Waitress
Burger Boy
Cedar Crest, NM
08.2017 - 03.2024
- Processed customer payments quickly and returned exact change and receipts.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning and end of shifts to ensure amounts were correct.
- Provided accurate change for cash transactions using a cash register system.
- Maintained cleanliness and organization of dining area and tables.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Developed positive relationships with regular customers through friendly conversation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Participated in team meetings to discuss new menu items or changes in policy.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Trained new employees to perform duties.
- Refilled condiment and napkin containers to maintain service readiness. and napkin containers during slack periods.
- Performed basic math calculations when computing bills for customers' meals.
- Assisted customers over the phone regarding store operations, product information and order placement.
Cook
Morning Star Grocery
Tijeras, NM
03.2017 - 01.2018
- Operated ovens, fryers and grill safely to prevent kitchen accidents and machinery malfunction.
- Operated kitchen equipment safely and efficiently during meal preparation.
- Ensured proper portion control and presentation of all dishes served.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Used standardized recipes and other instructions to prepare food.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Wrapped, dated and labeled food items in storage for safety and freshness.
Part Time Tax Filer
Payroll Company
Albuquerque, New Mexico
03.2016 - 09.2016
- Reviewed all documentation prior to filing it away to make sure it was accurate and complete.
- Maintained confidentiality of sensitive material in accordance with legal requirements.
- Filed documents, correspondence, and other materials alphabetically, numerically or by other prescribed methods.
- Organized and filed loose-leaf paperwork and documentation.
- Created new folders for incoming records as needed.
- Performed daily maintenance tasks such as cleaning out old folders and archiving inactive files.
Education
Homeschool
Tijeras , NMSkills
- Cash management
- Basic math
- Customer support
- Clear communication
- Problem resolution
- Conflict resolution
- Dependability
- Empathy and patience
- Team collaboration
- Customer loyalty building
- Problem solving
Timeline
Cashier/Waitress
Burger Boy
08.2017 - 03.2024
Cook
Morning Star Grocery
03.2017 - 01.2018
Part Time Tax Filer
Payroll Company
03.2016 - 09.2016
Homeschool