Ashley Pedersen

• Evaluate client financial profiles to determine appropriate mortgage products and solutions
• Facilitate loan applications by guiding clients through documentation and compliance requirements
• Collaborate with underwriting teams to ensure timely loan processing and approval decisions
• Develop tailored mortgage strategies based on market trends and individual client needs

• Streamlined certification processing for 100+ nurse practitioner candidates weekly, reducing review turnaround times by 15%.
• Increased application accuracy by implementing a documentation cross-check system.
• Responded to 50+ candidate inquiries daily via phone/email, maintaining a 95% satisfaction rating.
• Coordinated the secure handling of all mail, payments, and confidential records.
• Assisted in event planning initiatives for company gatherings, resulting in successful execution of events.
• Developed training materials and resources for staff onboarding and continuous education programs.
• Implemented process improvements that increased efficiency of administrative operations across the certification department.
• Enhanced team productivity with effective communication, collaboration, and problem-solving skills.
• Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.

• Assisted 150+ families in securing home ownership through customized mortgage solutions.
• Improved loan approval rates by 20% by accurately evaluating applicant eligibility and structuring payment plans.
• Built and maintained referral partner relationships, generating $3M+ in funded loans annually.
• Ensured 100% compliance with lending regulations and underwriting standards.
• Implemented process improvements that enhanced operational efficiency and reduced downtime.
• Managed inventory control systems, ensuring accurate tracking and minimizing waste through strategic planning.

• Managed reservations and seating logistics for events hosting up to 300 members.
• Designed floor plans for holiday dinners and private events, improving dining flow and efficiency.
• Delivered consistent 5-star member experiences by anticipating guest needs and resolving concerns.
• Monitored dining area for cleanliness and ambiance, ensuring high standards were met.

• Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to users.
• Provisioned new software and hardware for use, following established security policies.
• Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
• Led troubleshooting efforts to resolve complex technical issues in a timely manner.

• Produced 50+ custom property marketing packages weekly, enhancing listing visibility and agent productivity.
• Edited and optimized property descriptions to increase buyer engagement and online traffic.

• Resolved customer concerns and processed 100+ guest transactions daily in a high-volume environment.
• Managed front desk operations, ensuring a smooth and pleasant guest experience.
• Identified and explained property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.

• Exceeded sales targets by 15% through upselling and customer engagement.
• Managed inventory levels, ensuring accurate stock replenishment and organization on sales floor.

• Coordinated seating and reduced guest wait times during peak service hours.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

• Taught water safety and swim fundamentals to 50+ children weekly, achieving 99% advancement to the next level.
• Designed and implemented engaging swimming lesson plans tailored to various skill levels.
• Ensured safety protocols were followed during lessons to maintain a secure learning environment.

Graduated with Honors | Dean’s List