Summary

Overview

Work History

Education

Skills

Timeline

Ashley Pedregon

Trinidad,CO

Summary

Creative Activities Assistant skilled at planning unique events and activities. Considerate listener utilizes residents' preferences to create fulfilling experiences. Celebrated for keeping activities budget-friendly. Approached each day and unique challenges with enthusiasm, patience and humor.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level assistant position. Ready to help team achieve company goals.

Overview

years of professional experience

Work History

Hotel Front Desk Clerk

Rodeway Inn

01.2015 - Current

Welcomed each new arrival pleasantly and confirmed reservations and identification.
Collected room deposits, fees and payments.
Confirmed relevant guest information and payment methods to prevent fraud.
Resolved service-related problems and documented actions in system.
Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Collaborated with team members to handle guest requirements from check-in through check-out.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Informed guests of hotel security features and offered details regarding fire and emergency procedures.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Kept accounts in balance and ran daily reports to verify totals.
Promoted local entertainment and sporting events and offered details to assist patrons.
Promoted hotel brand's loyalty program
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Entered customer data into room system and updated information whenever patrons changed rooms.
Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Updated customer accounts with add-on room charges, minibar use and room service bills.

Activity Assistant

Trinidad Rehabilitation Center

03.2021 - 12.2024

Provided clear instruction to activity and program participants to deliver fun and safety.
Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Kept athletic and games equipment and facilities organized and maintained.
Supervised resident activities to address behavioral issues and promote fun, safety and inclusivity.
Resolved conflicts that arose between residents.
Transported and escorted program participants to and from activities and outing.
Coordinated and lead activities for both small and large groups.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Carried out day-day-day duties accurately and efficiently.

Bartender/Cook Manager

Quality Inn Hotel

05.2017 - 12.2018

Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
Developed new culinary programs that increased customer satisfaction and operational excellence levels.
Motivated staff to perform at peak efficiency and quality.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Verified prepared food met standards for quality and quantity before serving to customers.
Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Developed unique events and special promotions to drive sales.
Helped general management develop prices based on inventory costs and portion sizes.
Enhanced sales by promoting products and assisting with creative menu selections.

Housekeeper

Budget Summit Inn

05.2011 - 01.2015

Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Disposed of trash and recyclables each day to avoid waste buildup.
Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Restocked room supplies such as facial tissues for personal touch with every job.
Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Verified cleanliness and organization of storage areas and carts.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Responded to requests from patrons for linens and toiletries.
Kept building entryway glass clean and polished for professional presentation.
Operated power equipment tools such as backpack vacuums and floor sweepers.
Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.