Ashley Pelegrin
St. Petersburg
Summary
Dynamic Bar and Restaurant Manager with a proven track record at Thirsty First, excelling in staff management and cocktail creation. Spearheaded menu development and promotions, significantly enhancing customer satisfaction and loyalty. Skilled in complaint resolution and employee retention, demonstrating exceptional problem-solving and organizational abilities. Achieved notable efficiency improvements and profitability increases.
Overview
12
12
years of professional experience
Work History
Bar and Restaurant Manager
Thirsty First
02.2017 - Current
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Established strong relationships with vendors for better pricing, timely deliveries, and improved product selection.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Fostered a positive team culture through regular staff meetings, open communication channels, and employee recognition programs.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Streamlined operational procedures for increased efficiency in daily tasks such as opening/closing routines, shift scheduling, and cash handling processes.
- Increased staff retention through effective hiring, training, and performance management practices.
- Collaborated with chefs on menu development for improved guest experience and increased sales.
- Launched successful promotions in collaboration with the marketing team, driving increased sales and customer engagement.
- Boosted customer satisfaction by implementing strategies to improve overall service quality and efficiency.
- Managed social media presence to maintain consistent branding, promote special events, and engage with customers for enhanced loyalty and repeat business.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
Lead Bartender
Fishtales
03.2013 - 12.2016
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Lead Bartender
El Gallo Grande
06.2014 - 09.2015
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Crafted special drink and cocktail menu items for seasonal offerings.
Education
Bachelor of Science - Environmental Science
Florida Southern College
Lakeland, FL12-2012
Skills
- Staff management
- Cocktail creation
- Menu development
- Passion for customer satisfaction
- Organization and prioritization
- Complaint resolution
- Employee retention
- Problem-solving
- Time management
- Reliable and responsible
Timeline
Bar and Restaurant Manager
Thirsty First
02.2017 - Current
Lead Bartender
El Gallo Grande
06.2014 - 09.2015
Lead Bartender
Fishtales
03.2013 - 12.2016
Bachelor of Science - Environmental Science
Florida Southern College