Ashley Pena
Los Angeles,California
Summary
I have a proven ability to enhance operational efficiency and team collaboration, which I demonstrated during my tenure at Universal Studios Hollywood. Expert in administrative support and adept in organizational planning, I excel in environments requiring strong organizational skills and a commitment to excellence. Through meticulous planning and effective teamwork, I have achieved significant improvements in event success and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Student Assistant
California State University, Eastbay
04.2023 - Current
- Supported administrative staff with tasks.
- Assisted with school events planning and coordinating to keep events successful and provide positive experiences for attendees.
- Organized and maintained documentation easily accessible to fulfill requests for information.
Ride Operator
Universal Studios Hollywood
05.2023 - 08.2023
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
Team Member
Domino's Pizza
10.2019 - 08.2021
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Education
Bachelor of Arts - Human Development
California State University - East Bay
Hayward, CA05.2024
High School Diploma -
Edward R. Roybal Learning Center
Los Angeles, CA06.2020
Skills
- Strong Organization
- Administrative Support
- Collaboration and Teamwork
- Organizational and Planning Skills
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Ride Operator
Universal Studios Hollywood
05.2023 - 08.2023
Student Assistant
California State University, Eastbay
04.2023 - Current
Team Member
Domino's Pizza
10.2019 - 08.2021
Bachelor of Arts - Human Development
California State University - East Bay
High School Diploma -
Edward R. Roybal Learning Center
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