Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Pendleton

Knoxville,TN

Summary

Dynamic Shift Manager at McDonald's with a proven track record in enhancing customer satisfaction and optimizing team performance. Skilled in cash handling and employee training, I foster a positive work environment while ensuring compliance with safety practices. Recognized for streamlining operations and effectively resolving customer complaints, driving operational excellence.

Overview

19
19
years of professional experience

Work History

Production Tech 2

Keurig Dr Pepper, Inc.
01.2021 - Current

Maintained smooth operations on production line to meet output targets. Executed quality inspections to ensure compliance with specifications for coffee cups. Identified and resolved issues promptly to minimize downtime on the production line.

Shift Manager

McDonald's
07.2006 - 01.2012
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.

Gate Shave

SumiRiko Tennessee
09.2019 - 08.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Assembly Line

Englands Inc
01.2012 - 09.2019
  • Increased production rates by optimizing assembly line workflows and standardizing procedures.
  • Cultivated a culture of continuous learning on the assembly line by actively seeking out opportunities for personal growth and professional development within the organization.
  • Optimized inventory management, ensuring timely availability of materials for uninterrupted assembly line operations.
  • Streamlined assembly line workflow, minimizing bottlenecks and maximizing output.
  • Enhanced production efficiency by streamlining assembly line processes and implementing new techniques.

Education

Claiborne High
Claiborne County Tn

Skills

  • Cash handling and decision-making
  • Customer service excellence
  • Employee training and mentoring
  • Workplace safety practices
  • Staff motivation techniques
  • Opening and closing procedures
  • Punctuality and reliability
  • Customer complaint resolution
  • Energetic and enthusiastic approach
  • Relationship building skills
  • Delegation of tasks

Timeline

Production Tech 2

Keurig Dr Pepper, Inc.
01.2021 - Current

Gate Shave

SumiRiko Tennessee
09.2019 - 08.2020

Assembly Line

Englands Inc
01.2012 - 09.2019

Shift Manager

McDonald's
07.2006 - 01.2012

Claiborne High