Ashley Peppers
Blacklick,OH
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Experienced Collections Specialist bringing over 10 years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
11
11
years of professional experience
Work History
From Caterpillars to Butterflies Childcare Center
Owner-Operator
08.2019 - 01.2022
- Engaged with parents and families to build positive relationships for children to thrive.
- Managed program paperwork and child records to comply with state requirements.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Maintained a safe and clean environment for children to spend their time enjoying and playing
Recovery Specialist
Bread Financial
10.2010 - 08.2019
- Documented case management activity for accurate, reliable records.
- Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on scripts, company services, and collection strategies.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Collected on delinquent accounts to reduce overdue balances.
- Identified and contacted customers with overdue accounts to address payment status.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
Education
Associate of Arts - Early Childhood Education
Western Nebraska Community College
Scottsbluff, NE05.2008
High School Diploma -
Northwest High Magnet School
Omaha, NE05.2006
Skills
- Persuasion Techniques
- Excellent Communication Skills
- Call Center Experience
- Customer Research
- Proficiency in Skiptracing
- Microsoft Office / Excel / Word
- Account Management
- Negotiation
- Client Relations
- Knowledgeable and able to follow FDCPA
- Team Collaboration
- Analytical and Critical Thinking
- Administrative Functions
Timeline
From Caterpillars to Butterflies Childcare Center
Owner-Operator
08.2019 - 01.2022
Recovery Specialist
Bread Financial
10.2010 - 08.2019
Associate of Arts - Early Childhood Education
Western Nebraska Community College
High School Diploma -
Northwest High Magnet School