Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Perez

Orlando

Summary

Accomplished professional excelling in high-volume, fast-paced settings with a strong work ethic and impeccable attendance record. Skilled communicator, adept problem-solver, and decisive decision-maker with extensive industry experience. Demonstrated leadership capabilities in both independent and team-oriented environments, consistently delivering exceptional results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant (CCMA)

Orlando Health
06.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • FLOAT CCMA Experience- Family Medicine, Internal Medicine, Behavioral Health, and Afterhours
  • Preceptor
  • Crossed Trained FOA

Care Coordinator for PillarRx

Brown And Brown Insurance
08.2022 - 05.2023
  • Process Medical Claims
  • Place overrides on behalf of patients to secure funding for Copay assistance
  • Assist Patients with registration for Copay Assistance through manufacture
  • Coordinate with pharmacy/Provider offices to initiate PA coverage for specialty medications.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.

SNF/ALF Coordinator

Primary Care of Central Florida
01.2021 - 08.2022
  • Organized and maintained patient intakes with case histories, insurance information and mandated forms.
  • Schedule patient appointments within the SNF/ALF facilities. AWE, SNF Assessment, Depression Screening (Appointment Types)
  • Pull Hospital Records/ Upload and create patient charts (EMR). Upload and Insert patient Labs.
  • Follow-up with patients regarding upcoming appointments, Med Refills, Urgent Visits.
  • CCM Enrollment, Patient Referrals.
  • Special Projects; COVID, BAM Referrals.
  • Proficient in Microsoft, Excel, Cerner, Epic, Practice Fusion, CMS, Availity, Care merge and Point Click Care.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

Healthcare Customer Service Representative

TTEC
11.2019 - 01.2022
  • Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Maintained confidential patient, employee, and company information in compliance with company policies and requirements.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
  • Assisted Medicare Advantage customers in high volume center consulted with medical offices and pharmacies to resolve discrepancies with complaints, setting appointments, medication services and DME coverage.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.

Technical Advisor

Concentrix
07.2020 - 12.2021
  • Maintained servers and systems to keep networks fully operation during peak periods
  • Removed malware and ransomware and other threats from laptops, desktops and phones.
  • Assist Customers with updates, locked accounts, and recovery.
  • Critical thinking to break down issues and evaluate solutions.
  • Fast paced environment call center
  • Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
  • Served as primary point of contact for triaging technical issues.
  • Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
  • Reduced downtime and improved productivity with proactive troubleshooting and timely resolution of technical issues.

Medical Screener

Octapharma Plasma
06.2019 - 12.2019
  • Used finger sticks and screening equipment to check hematocrit and protein levels.
  • Improved patient outcomes by educating them about procedures, medications, and other doctor's instructions.
  • Followed strict screening techniques and procedures when conducting human screenings.
  • Gathered and documented medical data from patients, such as blood pressure and weight.
  • Contributed to the development of new protocols and procedures aimed at improving efficiency within the medical screening process.
  • Gathered information on the medical history, drug history, complaints, and all allergies of the clients.
  • Conducted basic screening procedures to verify compliance with donation criteria.

Education

Medical Assistant Technician Diploma - Healthcare

Florida Career College
Orlando, FL
05-2019

Skills

  • HIPPA Compliance
  • OSHA compliance
  • Teamwork and collaboration
  • Oral and written communication
  • Insurance Knowledge
  • Critical Thinking
  • Customer service
  • Problem resolution

Certification

  • CCMA Completion
  • BLS
  • HIPAA Training
  • Phlebotomy
  • EKG
  • Certified Clinical Medical Assistant, X8E5D5G8

Timeline

Certified Medical Assistant (CCMA)

Orlando Health
06.2023 - Current

Care Coordinator for PillarRx

Brown And Brown Insurance
08.2022 - 05.2023

SNF/ALF Coordinator

Primary Care of Central Florida
01.2021 - 08.2022

Technical Advisor

Concentrix
07.2020 - 12.2021

Healthcare Customer Service Representative

TTEC
11.2019 - 01.2022

Medical Screener

Octapharma Plasma
06.2019 - 12.2019

Medical Assistant Technician Diploma - Healthcare

Florida Career College

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