Ashley Perez
Staten Island,NY
Summary
Dynamic professional with experience at Clove Lakes Health Care, excelling in activity coordination and customer service. Proven ability to enhance participant engagement through innovative program planning and a friendly, positive attitude. Committed to inclusivity and teamwork, ensuring compliance with regulations while fostering a welcoming environment for diverse populations.
Overview
4
4
years of professional experience
Work History
Recreation Aide
Clove Lakes Health Care
04.2025 - Current
- Collaborated with fellow staff members to create a positive work environment focused on teamwork and mutual support.
- Enhanced participant enjoyment by planning and implementing diverse recreational activities.
- Ensured compliance with state regulations and company policies by thoroughly understanding guidelines and adhering to protocols.
- Delivered recreational programs to meet needs and preferences of diverse resident population.
Office Clerk
Clove Lakes Health Care
08.2023 - 10.2024
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Medical Receptionist
NY Heart and Cardio
05.2021 - 01.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Education
Michael J Petrides
Staten Island, NYSkills
- Activity coordination
- Activity supervision
- Program planning
- Recreation scheduling
- Group management
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- CPR training
- Environmental stewardship
- Team building facilitation
- Inclusivity and diversity
Timeline
Recreation Aide
Clove Lakes Health Care
04.2025 - Current
Office Clerk
Clove Lakes Health Care
08.2023 - 10.2024
Medical Receptionist
NY Heart and Cardio
05.2021 - 01.2022
Michael J Petrides
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