ASHLEY PEREZ
Los Angeles,CA
Summary
Versatile and results-driven professional with a strong ability to adapt to changing priorities and take on diverse responsibilities with efficiency and resourcefulness. Customer-focused team members are skilled in identifying needs, delivering effective solutions, and resolving concerns to ensure high satisfaction. Proven performer with a consistent track record of meeting and exceeding performance goals in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor Customer Service / Ramp
Alliance Ground International
LAX
12.2025 - Current
- Supervised staffing at every check-in, gate, and ticket counter. Assisting any passenger with issues such as delays, rebooking, lost baggage or if they are lost. Handling complaints and escalations with precision and care. Coordinate with airline and airport staff to keep a smooth operation. Ensuring all safety policies are being met.
- Supervised ramp agents by assigning tasks and making sure safety procedures were followed. Trained and supported new hires when needed. Handling logistics such as staffing, communication with the airline, and making a checklist for all equipment that would be in use. Preventing delays and solving issues in real time. Coordinating aircraft turnarounds by uploading and offloading baggage and cargo, guiding in planes, servicing the aircraft, and towing and pushing out if Team Lead was not available.
Ramp Lead / Cabin Cleaner
Envoy Air Inc
LAX
08.2021 - 12.2025
- Coordinated daily schedules across multiple departments to ensure smooth and efficient operations, reviewing and adjusting personnel placement based on evolving operational needs. Maintained open communication with team members to identify obstacles and implement effective solutions and provided daily verbal and electronic briefings to support continuous improvement. Consistently adhered to all FAA regulations and company policies while meeting or exceeding performance expectations.
- Loading and unloading baggage, cargo from aircraft. Guiding aircraft to and from gates using hand signals or equipment. Operating ground support equipment such as belt loaders and tugs. Securing aircraft by placing wheel chocks and connecting ground power. Ensuring safety procedures are followed on the ramp and around aircraft. Working as part of a team to meet tight schedules and maintain on-time performance.
- Performing thorough interior inspections and security searches of aircraft to meet regulatory requirements. Restocking supplies, cleaning lavatories, picking up discarded items. Cleaned mirrors and wiped down surfaces. Offloaded and Uploaded pillows and blankets on appreciate International or Domestic flights.
Lead Cashier
Superior Groceries
Palmdale
01.2021 - 07.2021
- Greet customers politely and assist them during checkout. Scan and process items accurately using the register system. Handle cash, card, and digital payments responsibly. Bag groceries carefully and efficiently. Answer basic customer questions and direct them to store staff when needed. Maintain a clean and organized checkout area. Follow store policies, safety guidelines, and loss-prevention procedures. Assist with restocking items near the checkout area when required.
Cashier
Burlington
Palmdale
10.2020 - 01.2021
- Provide efficient and friendly customer service in a fast-paced retail environment while accurately processing cash, credit card, and check transactions. Handle returns, exchanges, layaways, and credit card applications in accordance with company policies. Maintain a clean and organized checkout area to ensure smooth shift transitions, assist with sales floor recovery and merchandise restocking as needed, and support overall store presentation standards. Answer customer phone calls, address inquiries, and accurately record information to ensure effective communication and customer satisfaction.
Sales Associate
Warehouse Shoe Store
Los Angeles
09.2017 - 02.2018
- Collaborated effectively with team members to coordinate daily responsibilities and ensure smooth store operations. Completed assigned tasks efficiently and accurately to support overall team performance. Maintained sales floor and stock areas by removing packaging and debris and disposing of materials properly. Delivered excellent customer service by greeting customers and assisting them in locating products. Maintained a clean, organized, and safe retail environment in accordance with store standards.
Education
Bachelor of Aviation - Avionics Program
West Los Angeles College
Los Angeles, CA05-2026
Aviation Program
West Los Angeles College
Los Angeles, CA11-2025
Skills
- Aviation Operations Management
- Team Leadership, Scheduling & Workforce Coordination
- Safety, Quality Control & Inspection Standards
- Training, Coaching & Performance Management
- Cross-Functional Team Coordination
- Problem Solving & Decision Making
- Customer Experience & Service Excellence
- Microsoft Office (Word, Excel, PowerPoint)
- Detail-Oriented with Strong Organizational Skills
- Excellent Work Ethic & Reliability
- Strong Typing and Data Entry Skills
Certification
Century 21(Real Estate) - January 2020 - April 2021: (Completed Three Certifications: Certificates for Principles, Practice, and Finance)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor Customer Service / Ramp
Alliance Ground International
12.2025 - Current
Ramp Lead / Cabin Cleaner
Envoy Air Inc
08.2021 - 12.2025
Lead Cashier
Superior Groceries
01.2021 - 07.2021
Cashier
Burlington
10.2020 - 01.2021
Sales Associate
Warehouse Shoe Store
09.2017 - 02.2018
Bachelor of Aviation - Avionics Program
West Los Angeles College
Aviation Program
West Los Angeles College