Ashley Perkins
Seattle,WA
Summary
Adaptable professional with 10+ years of experience and a proven knowledge of productivity and performance management, workflow prioritization, and customer service.
Overview
11
11
years of professional experience
Work History
Customer Success Specialist
Lantern Press
01.2022 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Office Manager
Cactus Jack Ranches
01.2020 - 11.2021
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
Agent Support Specialist
First American Payment Systems
11.2016 - 11.2019
- Supported sales representatives with their various day to day needs regarding client accounts.
- Processed new accounts into data system as well as maintained current accounts.
- Provided daily client support via email and phone.
- Provided data system training weekly for both current and new clients.
- Conducted onboarding seminars for newly boarded clients.
Administrative Assistant
Trinity Bible Church
02.2012 - 10.2016
- Established professional and collaborative working relationships with company associates and external parties.
- Coordinated travel arrangements and reconciliation of expense reports.
- Created and maintained marketing calendars and materials.
- Planned and executed local outreach and staff events.
- Supported information security and integrity with well-organized filing systems and databases.
Education
Master of Arts - Theology
Southwestern Baptist Theological Seminary
Fort Worth, TX12.2015
Bachelor of Arts - Religious Studies
University of Texas At Austin
Austin, TX12.2008
Skills
- Scheduling and Calendar Management
- Excellent Interpersonal Communications
- Timeline Planning and Management
- Advanced MS Office Suite Knowledge
- Event Coordination
- Data Entry
- Customer Relations
- File and Data Retrieval Systems
- DBMS
- CRM and Office Management Software
- Budgetary Planning
Additional Information
Becca Kirkpatrick
817-629-7809
Kit Beaman
425-463-9306
Tessa Everone
360-917-5076
Timeline
Customer Success Specialist
Lantern Press
01.2022 - 02.2023
Office Manager
Cactus Jack Ranches
01.2020 - 11.2021
Agent Support Specialist
First American Payment Systems
11.2016 - 11.2019
Administrative Assistant
Trinity Bible Church
02.2012 - 10.2016
Master of Arts - Theology
Southwestern Baptist Theological Seminary
Bachelor of Arts - Religious Studies
University of Texas At Austin