Ashley Perkins

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Provide excellent customer service by answering incoming calls in a timely manner.
• Follow established policies and procedures to respond and route calls appropriately.
• Gather information to determine customers' needs; apply problem solving skills and resolve the inquiry/request effectively.
• Schedule appointments for customers with urgent travel.
• Access to knowledge base per customer request for information.
• Verify and record demographic data with caller and escalate customer issues as appropriate.
• Maintain and improve quality results by adhering to standards and guidelines.
• Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations.
• Control the pace and flow of the inquiry/request and manage call time effectively.
• Follow protocol and apply sensitivity and discretion in handling confidential information.

• CS2 level inspection to verify nothing was missed during CS1 level inspection and products are to customer specifications.
• Train employees on how to properly complete CS1 inspection.
• Volunteered for additional assignments during peak work periods to keep tasks on schedule.
• Tagged, organized, and staged final products to be ready for shipping.
• Assembled and tested various products to meet production requirements and quality control standards.

• Inspected final products to assess compliance with quality standards and established tolerances.
• Followed safety procedures and guidelines to maintain safe working environments.
• Assembled products according to changing daily work orders and specific customer needs.
• Organized and prepared workstations and materials needed for operations to maximize productivity.

• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Documented patient information and care activities in Epic.
• Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
• Answered patient assistance calls, assessed needs, and offered qualified support.
• Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

• Scheduled appointments/ consults / labs / entering No-Shows, answer multi-phone system, send/receive faxes, inner/outer office mail, and other administrative office functions.
• Reviewed and managed Mental Health consults.
• Reviewed medical documentation for medical review, scanning and sorting.
• Worked with Primary Care Service and Mental Health Clinic at Lansing Community Based Outpatient Clinic (Lansing CBOC).
• Verifying and updating demographics and insurance information, daily.
• Developed and maintained effective and efficient communication with patient and interdisciplinary care team, VA medical centers, and other agencies.
• Advanced knowledge with secure messaging for patients and care teams, notifying patients of normal lab results, and managing tracking system for follow up care to include but not limited to consult status and test results.
• Programs used: CPRS, VISTA, ICB, GUI, Microsoft Teams, Excel, Word, PowerPoint and other necessary administrative software.
• Prepared Travel Vouchers and forwarded for processing at BC VAMC.
• Conducted daily reviews to ensure quality of work, ability to make decisions based on prioritization of clinic needs.

Liaison Duties:

• Worked with Service-Connected Veterans in regard to local VA programs and benefits.
• Assisted Veterans with setting up accounts for MyHealtheVet; also MHV liaison for Lansing CBOC.
• Advanced knowledge of Freedom of Information Act, HIPPA, Privacy Act and Records Management.

• Assists in determining suitability of donors to undergo plasmapheresis prior to venipuncture.
• Responds to and assists with handling donor reactions in accordance with guidelines.
• Sets up, disconnects, and operates the automated plasmapheresis machines including response and evaluation of all autopheresis troubleshooting displays, documentation of exceptions, etc.
• Stocked phlebotomy cart or carrier with appropriate supplies.

• Manage and update digital client account information to keep records accurate and current.
• Diagnose and provide resolution for issues on mobile app and online website.
• Research, service, and document complaints.
• Deliver fast, friendly and knowledgeable service.
  
  

• Monitored and documented heart rhythms according to physicians' orders.
• Observed and evaluated cardiac activity and reported changes to medical staff.
• Maintained charts and reports in Epic for office and patient needs.
• Monitored inventory levels and advised management of need for replenishment.
• Maintained rapport with physicians, nurses, and other healthcare personnel.
• Answered multi-phone system to offer office information, answer questions and direct calls to staff.
• Greeted, directed, and advised visitors of current protocols.
• Assisted with admitting and discharging patients.

• Perform Senior Account Manager duties.
• Help teammates troubleshoot website issues.
• Work with distributors and clients to address product issues.
• Place orders with distributors for top clients.
• Build and nurture client relationships to expand business to other revenue streams.

• Assist clients with PCI Compliance.
• Take escalation calls.
• Manage top selling high volume clients.
• Train new account managers.
• Provide one-on-one coaching.

• Setup new clients.
• Give tutorials on the website.
• Help troubleshoot website issues.
• Provide sales coaching.
• Work within Microsoft Office.
• Walk clients through performing transaction voids/refunds.

• Assist CEO and COO in daily tasks.
• Schedule appointments and meetings.
• Draft and type office memos and respond to client inquiries.
• Prepare office invoices, reports, letters, and financial statements.
• Create Power Point presentations and spreadsheets.
• File and retrieve corporate documents, records, and reports.
• Make travel arrangements.
• Attend meetings to notate.
• Bookkeeping
• Onboard and train new employees.

• Provide customer support through written and oral communication.
• Processing high priority/emergency requisitions orders through DSS and EMALL/FEDMALL systems.
• Confirm details of National Stock Numbers to military personnel.
• Providing technical support to callers in need of access to various DLA web-based applications including E-CAT, STORES, EDOCS, FEDMALL, WEBFLIS, and DAAS Transaction Services.
• Assist vendors with CAGE process and status.
• Review created service ticket for each call and scrutinize for accuracy before closing out ticket.