Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ashley Perkins

Corbin,KY

Summary

I have a natural ability to make people feel heard and understood, even in challenging situations. I stay calm under pressure and bring clarity, empathy, and direction when things feel chaotic. I’m often the person others turn to when a situation feels stuck, because I listen deeply, adapt quickly, and focus on practical, people-centered solutions. What sets me apart is my ability to balance emotional insight with decisive action, creating an environment where people feel supported, and progress can happen.

Overview

9
9
years of professional experience

Work History

Nike Chat & Phone Agent

Liveops Agency
  • Provided remote phone and chat support for Nike customers, resolving issues efficiently and professionally. Excelled in phone support and was promoted to chat due to strong performance and customer satisfaction ratings. Known for de-escalating situations and delivering a smooth customer experience.

Customer Support

Civic Development Group
  • Provided phone and email support for Civic Development Group subscribers with account management, billing, and publications like Men’s Health. Maintained accuracy and efficiency, ensuring a positive customer experience through clear communication.

Regional Director

Benchmark Family Services
01.2016 - Current
  • Since 2016, I’ve advanced from TSS to Supervisor, then Program Director, and now serve as Regional Director for a therapeutic foster care agency. I lead a team supporting over 100 youth across 40+ foster homes, oversee placements, ensure compliance, and drive supervision, recruitment, and training efforts.

Education

Bachelor of Science - Criminal Justice/Human Services

University of The Cumberlands
Williamsburg, Ky.
05-2015

Skills

  • Customer support and assistance
  • Telephonic Customer Support
  • Customer Relationship Management
  • Text support
  • Customer Data Confidentiality
  • Sales team support
  • Customer-Oriented
  • Personalized support
  • Technical Support

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Supervised team of 20+ staff members.

Timeline

Regional Director

Benchmark Family Services
01.2016 - Current

Nike Chat & Phone Agent

Liveops Agency

Customer Support

Civic Development Group

Bachelor of Science - Criminal Justice/Human Services

University of The Cumberlands
Ashley Perkins