Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ashley Perkins

CHARLESTON

Summary

Dynamic professional with extensive experience in patient coordination at Maine Health, excelling in customer service and communication. Proven ability to manage complex schedules and enhance guest satisfaction through effective problem-solving. Skilled in records management and adept at maintaining compliance with health information regulations, ensuring a seamless experience for all stakeholders.

Overview

11
11
years of professional experience

Work History

Private Nanny

Private Home
01.2015 - Current
  • Supervised daily activities and education for children in a private household.
  • Managed schedules, including playdates, appointments, and extracurricular events.
  • Implemented behavioral strategies to support emotional and social development in children.
  • Communicated regularly with parents about children's progress and daily experiences.

Patient Service Representative

Maine Health
Portland
01.2022 - 03.2024
  • Assisted patients with scheduling appointments and managing healthcare inquiries.
  • Provided clear communication regarding office policies and procedures to patients.
  • Coordinated with medical staff to ensure timely patient care and service delivery.
  • Managed patient records using electronic health record systems efficiently.
  • Responded to patient concerns with empathy and professionalism during interactions.
  • Answered incoming calls in a professional manner.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Assisted with scheduling follow-up appointments according to provider availability.

Guest Experience Expert

The house of j henry
Portland
02.2020 - 02.2021
  • Delivered exceptional customer service to enhance guest satisfaction and loyalty.
  • Managed guest inquiries and resolved concerns promptly and effectively.
  • Assisted in developing initiatives to improve overall guest engagement strategies.
  • Collaborated with management to implement feedback for continuous improvement.
  • Maintained thorough knowledge of products and services to assist guests effectively.
  • Updated customer profiles in the system to reflect preferences or special requirements.
  • Utilized problem-solving skills to resolve conflict between guests and staff members.

Education

Some College (No Degree) - Business And Marketing

Springfield College
Springfield, MA

Skills

  • Patient coordination
  • Customer relationship management
  • Records management
  • Health information compliance
  • Time management
  • Multitasking
  • Computer use
  • Appointment scheduling
  • Patient communication
  • Data entry accuracy
  • Appointment reminders
  • Data entry proficiency
  • Medical terminology
  • Customer service
  • Phone etiquette
  • Verbal and written communication

References

  • Deb Pyle 207-662-3234
  • Sadie Kelley 603-662-4321
  • Corinne Pray 207-662-6363

Timeline

Patient Service Representative

Maine Health
01.2022 - 03.2024

Guest Experience Expert

The house of j henry
02.2020 - 02.2021

Private Nanny

Private Home
01.2015 - Current

Some College (No Degree) - Business And Marketing

Springfield College

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